Junior Help Desk Support Technician

TAG Education Collaborative; Mableton (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

City of Mableton seeks a junior Help Desk Support Technician to provide first-level technical assistance to city staff and departments. You will address hardware, software, and network issues, delivering timely, professional service in line with city policies.

As the first contact for end users, you’ll log and track tickets, assist with Google Workspace accounts, and escalate complex issues to senior IT staff as needed.

Qualifications

• Requirements include a high school diploma and 1 year of experience in technical support or help desk.
• Strong customer service and communication skills required.
• Ability to work independently and prioritize tasks.

Responsibilities

• Troubleshoot and resolve issues with desktops, laptops, printers, mobile devices, and basic networking.
• Log, track, and update help desk tickets using the city’s ticketing system.
• Assist in installation, configuration, and maintenance of hardware and software.
• Escalate unresolved issues to senior IT staff or vendors as needed.
• Support setup of user accounts, email, and permissions in Google Workspace.
• Maintain documentation for systems, procedures, and support processes.
• Provide on-site support at city offices and facilities as needed.
• Assist with IT equipment inventory management.
• Ensure adherence to IT security policies and data protection protocols.
• Assist in managing Meraki network system: monitoring connectivity and troubleshooting.
• Provide support for Verkada security system: user management, access control, and camera monitoring.

Skills

Customer service

Communication

Prioritization

Independent worker

Education

High school diploma

Associate degree in IT

Tools

Google Workspace

Windows OS

Job description

The City of Mableton is seeking a motivated and detail-oriented Junior Help Desk Support

Technician to provide first-level technical support to city staff and departments. The ideal

candidate will assist in resolving hardware, software, and network-related issues, ensuring

timely and professional service in accordance with city policies and procedures.

Serve as the first point of contact for end users seeking technical assistance via phone,

email, or in person.

• Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and basic networking.
• Log, track, and update help desk tickets using the city’s ticketing system.
• Assist in the installation, configuration, and maintenance of hardware and software.
• Escalate unresolved issues to senior IT staff or vendors when necessary.
• Support the setup of new user accounts, email, and permissions in systems such as Google Workspace.
• Maintain documentation for systems, procedures, and technical support processes.
• Provide on-site support at city offices and facilities as needed.
• Assist with inventory management of IT equipment and peripherals.
• Ensure adherence to IT security policies and data protection protocols.
• Assist in managing the city’s Meraki network system, including monitoring connectivity and troubleshooting issues.
• Provide support for the Verkada security system, including user management, access control, and camera monitoring.

Requirements

Required:

• High school diploma or equivalent.
• 1 year of experience in a technical support, help desk, or IT-related role.
• Basic understanding of computer systems, mobile devices, and networking.
• Strong customer service and communication skills.
• Ability to work independently and prioritize tasks.

Preferred:

• Associate degree in Information Technology or related field.
• Experience with Google Workspace, Windows OS, and common office applications.
• Knowledge of IT Support best practices and ticketing systems.
• CompTIA A+ or similar Certification a plus.