Help Desk Technician – Desktop & Printer Support

MARTA (Metropolitan Atlanta Rapid Transit Authority); Atlanta (GA); On-site; USD 37,000 - 56,000; Full time

Job summary

MARTA (Metropolitan Atlanta Rapid Transit Authority) is seeking a qualified IT professional to serve as the first point of contact for end-user hardware and MARTA applications. The role emphasizes courteous customer service, effective problem solving, and adherence to support procedures.

The position requires an Associate degree in IT or related field and two years of Help Desk experience. You will handle printer and PC hardware issues, navigate intranet processes, and document tickets to ensure

Qualifications

• Associates degree in Information Technology or related field.
• Two years of technical Help Desk experience required.
• Strong verbal and written communication skills.
• Ability to troubleshoot PC hardware issues including printers and scanners.

Responsibilities

• Serve as first point of contact for end users of desktop hardware and MARTA applications.
• Resolve 80% of incoming calls from MARTA customers.
• Provide basic hardware troubleshooting for printers, workstations, and Windows systems.
• Escalate issues to senior staff when needed and track via Altiris tickets.
• Follow established procedures and ensure timely issue closure.

Skills

Customer service

Communication

Troubleshooting

Education

Associates degree in Information Technology or related field

Tools

Altiris ticketing system

Job description

MARTA (Metropolitan Atlanta Rapid Transit Authority) is seeking a qualified IT professional to serve as the first point of contact for end-user hardware and MARTA applications. The role emphasizes courteous customer service, effective problem solving, and adherence to support procedures.

The position requires an Associate degree in IT or related field and two years of Help Desk experience. You will handle printer and PC hardware issues, navigate intranet processes, and document tickets to ensure