Desktop Support Specialist - Flexible Shifts & Training

Oneida Innovations Group; Town of Verona (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Oneida Innovations Group is seeking a Desktop Support Specialist to maintain in-house computer systems, desktops and peripherals in a fast-paced environment in Verona, NY.

The role involves installing, diagnosing, repairing, and upgrading hardware while ensuring optimal workstation performance, plus troubleshooting and end-user training as needed.

Day, Swing and Overnight shifts are available, with on-call availability required to support high-volume IT operations.

Qualifications

• Must have a Bachelor's degree in Computer Science or related field or 3+ years of related work experience.
• Experience in Casino, Hospitality or Entertainment IT environments preferred.
• MCP, CompTIA A+ or related certifications are preferred.
• Strong knowledge of PC hardware and networks.
• On-call availability is required.

Responsibilities

• Provide desktop support for in-house computer systems, desktops and peripherals.
• Install, diagnose, repair, maintain and upgrade hardware to ensure optimal workstation performance.
• Troubleshoot issues and provide end-user training and assistance as required.
• Manage on-site PC hardware/software configurations and networked peripherals.

Skills

Customer service

On-call availability

Education

Bachelor's degree in Computer Science or related field

MCP/CompTIA A+ certification

Job description

Oneida Innovations Group is seeking a Desktop Support Specialist to maintain in-house computer systems, desktops and peripherals in a fast-paced environment in Verona, NY.

The role involves installing, diagnosing, repairing, and upgrading hardware while ensuring optimal workstation performance, plus troubleshooting and end-user training as needed.

Day, Swing and Overnight shifts are available, with on-call availability required to support high-volume IT operations.