Desktop Support Specialist

Oneida Innovations Group; Town of Verona (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Oneida Innovations Group is seeking a Desktop Support Specialist to maintain in-house computer systems, desktops and peripherals in a fast-paced environment in Verona, NY.

The role involves installing, diagnosing, repairing, and upgrading hardware while ensuring optimal workstation performance, plus troubleshooting and end-user training as needed.

Day, Swing and Overnight shifts are available, with on-call availability required to support high-volume IT operations.

Qualifications

• Must have a Bachelor's degree in Computer Science or related field or 3+ years of related work experience.
• Experience in Casino, Hospitality or Entertainment IT environments preferred.
• MCP, CompTIA A+ or related certifications are preferred.
• Strong knowledge of PC hardware and networks.
• On-call availability is required.

Responsibilities

• Provide desktop support for in-house computer systems, desktops and peripherals.
• Install, diagnose, repair, maintain and upgrade hardware to ensure optimal workstation performance.
• Troubleshoot issues and provide end-user training and assistance as required.
• Manage on-site PC hardware/software configurations and networked peripherals.

Skills

Customer service

On-call availability

Education

Bachelor's degree in Computer Science or related field

MCP/CompTIA A+ certification

Job description

Summary:

The Desktop Support Specialist's role is to support and maintain in-house computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. They will also troubleshoot problem areas in a timely and accurate fashion; and provide end user training and assistance where required.

Day, Swing & Overnight Shifts Available

Duties & Responsibilities:

• Effectively works with end users to identify and deliver required PC service levels.
• Continually provides training and support to end users and staff on computer operation and other issues.
• Effectively installs, configures, tests, maintains, monitors, and troubleshoots end user workstation hardware, networked peripheral devices, and networking hardware products.
• Installs, configures, tests, maintains, monitors, and troubleshoots associated end user workstation software and networking software products when necessary.
• Performs on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users. Recommends and implements corrective hardware solutions, including off-site repair as needed.
• Receives and responds to incoming calls, pages, and/or e-mails regarding PC and/or hardware problems.
• Develops and maintains an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment.
• Monitors and tests PC performance, and provides PC performance statistics and reports.
• Assists in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance.
• Accurately documents instances of hardware failure, repair, installation, and removal.

Minimum Requirements:

• Must have a Bachelors degree in Computer Science or related field; or at least three years related work experience.
• Must have at least one year related work experience in the Casino, Hospitality or Entertainment industry; or other high volume, complex, demanding customer oriented IT environments.
• Microsoft Certified Professional (MCP), CompTIA A+ and/or, other related technical certification preferred.
• Excellent technical knowledge of network and PC hardware.
• Must have hands-on hardware troubleshooting experience.
• Must have working technical knowledge of current network protocols, operating systems, and standards. Possesses the ability to operate tools, components, and peripheral accessories.
• On-call availability

Oneida Innovations Group is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information or any other protected characteristic under applicable law.