Tier II - III Support Tech - Day Shift

Oneida Innovations Group; Town of Verona (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Oneida Innovations Group is seeking a Computer Engineer to support and maintain in-house computer systems, desktops, and peripherals. You will install, diagnose, repair, and upgrade hardware while ensuring optimal workstation performance and provide end-user training and assistance as needed.

The role requires a Bachelor’s degree or 3+ years of related IT experience, plus hands-on hardware troubleshooting and knowledge of network protocols.

Qualifications

• Bachelor's degree in Computer Science or related field or 3+ years related IT experience.
• Experience in Casino, Hospitality or high-volume IT environments.
• Certifications MCP or CompTIA A+ preferred.
• Excellent knowledge of network and PC hardware.
• Hands-on hardware troubleshooting experience.
• Working knowledge of current network protocols and operating systems.
• On-call availability.

Responsibilities

• Identify and deliver PC service levels for end users.
• Provide ongoing training and support to users and staff.
• Install, configure, test, maintain, and troubleshoot workstation hardware and networking equipment.
• Install, configure, test, and troubleshoot workstation software and networking software.
• Analyze complex PC problems on-site and implement hardware solutions.
• Respond to incoming calls, pages, or emails regarding PC issues.
• Maintain an inventory of monitors, keyboards, drives, printers, and peripherals.
• Monitor PC performance and generate performance reports.
• Document hardware failures, repairs, installations, and removals.
• Uphold procedures for logging and reporting PC performance.

Skills

End-user support

Hardware troubleshooting

Network protocols

Operating systems

Education

Bachelor's degree in Computer Science or related field

3+ years related work experience

Tools

MCP

CompTIA A+

Job description

Summary

The Computer Engineer's role is to support and maintain in-house computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. They will also troubleshoot problem areas in a timely and accurate fashion; and provide end user training and assistance where required.

Duties & Responsibilities

• Effectively works with end users to identify and deliver required PC service levels.
• Continually provides training and support to end users and staff on computer operation and other issues.
• Effectively installs, configures, tests, maintains, monitors, and troubleshoots end user workstation hardware, networked peripheral devices, and networking hardware products.
• Installs, configures, tests, maintains, monitors, and troubleshoots associated end user workstation software and networking software products when necessary.
• Performs on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users. Recommends and implements corrective hardware solutions, including off-site repair as needed.
• Receives and responds to incoming calls, pages, and/or e-mails regarding PC and/or hardware problems.
• Develops and maintains an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment.
• Monitors and tests PC performance, and provides PC performance statistics and reports.
• Assists in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance.
• Accurately documents instances of hardware failure, repair, installation, and removal.

Minimum Requirements

• Must have a Bachelors degree in Computer Science or related field; or at least three years related work experience.
• Must have at least one year related work experience in the Casino, Hospitality or Entertainment industry; or other high volume, complex, demanding customer oriented IT environments.
• Microsoft Certified Professional (MCP), CompTIA A+ and/or, other related technical certification preferred.
• Excellent technical knowledge of network and PC hardware.
• Must have hands-on hardware troubleshooting experience.
• Must have working technical knowledge of current network protocols, operating systems, and standards. Possesses the ability to operate tools, components, and peripheral accessories.
• On-call availability

Oneida Innovations Group is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information or any other protected characteristic under applicable law.