Tier II - III Support Tech - Day Shift

Oneida Indian Nation/Turning Stone Casino; Town of Verona (NY); Sur place; USD 65 000 - 95 000; Plein temps

Résumé du poste

Oneida Innovations Group is seeking a Computer Engineer to support and maintain in-house computer systems, desktops, and peripherals.

You will install, diagnose, repair, and upgrade hardware while ensuring optimal workstation performance, troubleshoot issues, and provide end-user training and assistance as required.

Qualifications

• Bachelor's degree in Computer Science or related field or 3+ years related work experience.
• MCP and/or CompTIA A+ certifications preferred.
• Hands-on hardware troubleshooting experience and network protocol knowledge.

Responsabilités

• Effectively works with end users to identify and deliver required PC service levels.
• Continually provides training and support to end users and staff on computer operation.
• Installs, configures, tests, maintains, and troubleshoots workstation hardware, peripherals, and networking equipment.
• Installs, configures, tests, maintains, and troubleshoots workstation software and networking software as needed.
• Performs on-site analysis and resolution of complex PC problems; recommends hardware solutions.
• Receives and responds to calls, pages, or emails regarding PC/hardware problems.
• Develops and maintains an inventory of monitors, keyboards, drives, printers, and other peripherals.
• Monitors PC performance and provides statistics and reports.

Connaissances

End-user support

Hardware troubleshooting

Networking fundamentals

On-call availability

Formation

Bachelor's degree in Computer Science or related field

3+ years related IT experience

MCP certification

CompTIA A+ certification

Description du poste

Summary:

The Computer Engineer's role is to support and maintain in-house computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. They will also troubleshoot problem areas in a timely and accurate fashion; and provide end user training and assistance where required.

Duties & Responsibilities:

• Effectively works with end users to identify and deliver required PC service levels.
• Continually provides training and support to end users and staff on computer operation and other issues.
• Effectively installs, configures, tests, maintains, monitors, and troubleshoots end user workstation hardware, networked peripheral devices, and networking hardware products.
• Installs, configures, tests, maintains, monitors, and troubleshoots associated end user workstation software and networking software products when necessary.
• Performs on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users. Recommends and implements corrective hardware solutions, including off-site repair as needed.
• Receives and responds to incoming calls, pages, and/or e-mails regarding PC and/or hardware problems.
• Develops and maintains an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment.
• Monitors and tests PC performance, and provides PC performance statistics and reports.
• Assists in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance.
• Accurately documents instances of hardware failure, repair, installation, and removal.

Minimum Requirements:

• Must have a Bachelors degree in Computer Science or related field; or at least three years related work experience.
• Must have at least one year related work experience in the Casino, Hospitality or Entertainment industry; or other high volume, complex, demanding customer oriented IT environments.
• Microsoft Certified Professional (MCP), CompTIA A+ and/or, other related technical certification preferred.
• Excellent technical knowledge of network and PC hardware.
• Must have hands-on hardware troubleshooting experience.
• Must have working technical knowledge of current network protocols, operating systems, and standards. Possesses the ability to operate tools, components, and peripheral accessories.
• On-call availability

Oneida Innovations Group is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information or any other protected characteristic under applicable law.