Enterprise App Support Specialist

Oneida Innovations Group; Town of Verona (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

Oneida Innovations Group is looking for an Application Support Analyst in Verona, NY. This role involves providing technical support for enterprise software, ensuring system functionality, and resolving user issues across various business units, including casinos and markets.

The ideal candidate should possess a degree in Computer Science or equivalent experience combined with strong troubleshooting and communication skills. You will act as a liaison between users and IT, ensuring a seamless user experience.

Qualifications

• Minimum 3 years of experience in IT or business environment.
• 3-5 years of relevant business-related experience required.
• Understanding of system platforms and networking essential.

Responsibilities

• Provide technical support for enterprise software applications.
• Troubleshoot problems and maintain system performance.
• Develop strong relationships with business clients and IT teams.

Skills

Technical support expertise

Problem resolution

Organizational skills

Communication skills

Analytical skills

Education

Degree in Computer Science or related field

Job description

Oneida Innovations Group is looking for an Application Support Analyst in Verona, NY. This role involves providing technical support for enterprise software, ensuring system functionality, and resolving user issues across various business units, including casinos and markets.

The ideal candidate should possess a degree in Computer Science or equivalent experience combined with strong troubleshooting and communication skills. You will act as a liaison between users and IT, ensuring a seamless user experience.