Desktop Support Specialist – Tier 1 IT & Training

Compunnel, Inc.; San Antonio (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Compunnel, Inc. is searching for a Desktop Support Specialist in San Antonio, Texas. The role involves providing Tier 1 maintenance and support for desktop and laptop computers, troubleshooting customer issues, and ensuring device functionality.

Candidates should have an associate degree in a related field or equivalent IT experience, with proficiency in PC installation, configuration, and troubleshooting. Strong analytical and problem-solving skills are essential for meeting the challenges of this dynamic environment.

Qualifications

• Associate degree in Computer Maintenance Technology or equivalent experience.
• Experience with PC installation, configuration, and troubleshooting.
• Ability to work in rotating schedules and adapt to business needs.

Responsibilities

• Unpack and configure hardware for desktops and laptops.
• Document troubleshooting guides and installation procedures.
• Provide end-user training on software functionality.

Skills

Troubleshooting skills

Customer service

Analytical skills

Problem-solving

Basic PC networking concepts

Education

Associate degree in Computer Maintenance Technology or related field

Tools

Microsoft Office products

Windows Active Directory

Job description

Compunnel, Inc. is searching for a Desktop Support Specialist in San Antonio, Texas. The role involves providing Tier 1 maintenance and support for desktop and laptop computers, troubleshooting customer issues, and ensuring device functionality.

Candidates should have an associate degree in a related field or equivalent IT experience, with proficiency in PC installation, configuration, and troubleshooting. Strong analytical and problem-solving skills are essential for meeting the challenges of this dynamic environment.