IT Systems Administrator

ComTec Solutions

City of Rochester (NY)

On-site

USD 65,000 - 85,000

Full time

14 days+

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Job summary

A leading IT Services company is looking for an IT Systems Administrator to provide onsite and remote support for its clients. The successful candidate will be responsible for maintaining IT infrastructure, troubleshooting technical issues, and ensuring customer satisfaction. This full-time role requires strong technical skills, effective communication, and a focus on providing excellent service to clients.

Qualifications

3+ years of relevant experience in supporting complex networks.
MCP/MCSA/MCSE/MCTS/MCITP Certifications preferred.
Strong understanding of troubleshooting software issues.

Responsibilities

Provide onsite and remote support for customers.
Monitor and escalate service desk tickets.
Perform remote and onsite scheduled maintenance.

Skills

Troubleshooting

Communication

Multi-tasking

Organization

Education

Bachelor's degree

Tools

Microsoft Windows Server

Microsoft Active Directory

Microsoft Exchange

Anti-virus solutions

Firewall technologies

Job description

1 week ago Be among the first 25 applicants

Billable Hours Goal: 80% of worked hours

Travel Required: Up to 50% day travel as needed

Position Type: Full Time

Date posted: Posting Expires:

Applications Accepted By:

Fax or E-mail:

585-621-6214

Attention: Hiring Manager

resumes@comtecsolutions.com

Subject Line: IT Systems Admin Opening

Mail:

Attn: Hiring Manager

Job Purpose:

The IT Systems Administrator is a highly skilled technical resource that provides onsite and remote support for customers on deployed technologies. The IT Systems Administrator is responsible for providing proactive and reactive services to new and existing customers in support of their IT infrastructure.

Duties:

Respond to customer inquiries in a courteous and professional manner
Create, document, and escalate issues and problems according to ticketing standards and SLAs
Monitor assigned tickets and tasks and provide service or escalation as necessary
Provide support for escalated service desk tickets following established protocols
Provide desktop, server and network support (including administering and maintaining end user accounts, password resets/unlocks, and email setup and support)
Deliver technical customer support over the phone and in person, understands support processes
Perform remote and onsite scheduled maintenance
Accurately enter and maintain case information including notes and resolution
Adhere to departmental policies for reporting and managing requests and change control
Participate in emergency on call rotation schedule
Internal IT Support as needed
Identify sales opportunities and pass the information to correct team members
Submit timesheets accurately and timely
Other duties as required

Supervision Exercised:

None

Supervision Received: Reports to Manager, IT Services

ComTec Solutions, LLC. must comply with the International Traffic in Arms Regulations (ITAR) issued by the United States Department of State, Department of Defense Trade Controls. Because of ITAR, the company must limit employment opportunities to US citizens or lawful permanent residents of the United States, or those admitted as a refugee or granted asylum.

Reviewed By:

Date:

Approved By:

Date:

Last Updated By:

Date/Time:

Requirements:

Description:

IT Systems Administrator

Job Category: Information Technology

Department: IT Services Group

Billable Hours Goal: 80% of worked hours

Location: Rochester, NY

Travel Required: Up to 50% day travel as needed

Position Type: Full Time

Date posted: Posting Expires:

Applications Accepted By:

Fax or E-mail:

585-621-6214

Attention: Hiring Manager

resumes@comtecsolutions.com

Subject Line: IT Systems Admin Opening

Mail:

ComTec Solutions

65 Elmgrove Park

Rochester, NY 14624

Attn: Hiring Manager

Job Purpose:

Duties:

Respond to customer inquiries in a courteous and professional manner
Create, document, and escalate issues and problems according to ticketing standards and SLAs
Monitor assigned tickets and tasks and provide service or escalation as necessary
Provide support for escalated service desk tickets following established protocols
Provide desktop, server and network support (including administering and maintaining end user accounts, password resets/unlocks, and email setup and support)
Deliver technical customer support over the phone and in person, understands support processes
Perform remote and onsite scheduled maintenance
Accurately enter and maintain case information including notes and resolution
Adhere to departmental policies for reporting and managing requests and change control
Participate in emergency on call rotation schedule
Internal IT Support as needed
Identify sales opportunities and pass the information to correct team members
Submit timesheets accurately and timely
Other duties as required

Supervision Exercised:

None

Supervision Received: Reports to Manager, IT Services

Reviewed By:

Date:

Approved By:

Date:

Last Updated By:

Date/Time:

Requirements:

Work Environment/Physical Demands:

Use of computer and office equipment.
Ability to remain calm in stressful situations
Performs all administrative functions expected at this level.

Minimum Qualifications:

Technical Skills

Strong understanding of available tools to assist in daily tasks
Ability to troubleshoot server based software issues with:
Microsoft Windows Server 2003/2008/2008 R2/2016 (x32 and x64)
Microsoft Windows Active Directory Infrastructure
On Premise Microsoft Exchange 2003/2007/2010, coexistence Microsoft Exchange 2007/2010 / Microsoft Office 365, and hosted Microsoft Office 365
Microsoft Terminal Server 2003/2008/ R2 x32 and x64
Major Anti-Virus solutions
Enterprise class backup solutions
Very knowledgeable of various server/workstation peripherals such as USB/NAS drives
In depth knowledge of workstation/server hardware and software troubleshooting abilities
Working knowledge of HP and Dell equipment; general understanding of storage solutions
Working knowledge of firewall technologies including SonicWALL and Cisco ASA
Extremely knowledgeable in troubleshooting and resolving workstation based software issues with:
Microsoft Windows XP, Vista, 7 and 10 (x32 and x64)
Microsoft Office 20xx
Microsoft Online Services (Office 365)
Domain and workgroup environments
Knowledge and understanding of AD, DNS, the Internet and mail flow

Soft Skills

Strong written and verbal communication skills
Pleasant and professional demeanor in all client and internal communications
Ability to multi task
Intellectually resourceful with sound judgment and effective decision-making abilities
Independent worker and able to work effectively on daily tasks without direct supervision
Strong organization skills and ability to operate efficiently throughout daily tasks
In general owns issues through resolution although understands when to escalate a problem to another team member and whom to escalate to; accepts escalated issues; and mentors when appropriate
Demonstrates empathy with users and professionalism at all times
Work well with clients at all levels, from executive to IT to end user
Operates with client satisfaction in mind
Energy, enthusiasm and results-oriented

Education and Experience

Bachelor's degree preferred
MCP/MCSA/MCSE/MCTS/MCITP Certifications preferred
CompTIA A+ and Network+ preferred
3+ years of relevant experience in supporting complex networks and/or providing technical support

Additional Requirements