Desktop Support Technician - Jacksonville, FL

VetJobs; Jacksonville (FL); On-site; USD 39,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Paid holidays

Job summary

CompucomStaffing is seeking a Desktop Support Technician to join the on-site team in Jacksonville, FL. The role requires end-user support, hardware repairs, and image/configuration of PCs and printers. You will work in rotations on call and interact directly with customers at the site.

The ideal candidate has 3–5+ years in PC hardware/software support, basic network troubleshooting, and a professional, energetic demeanor suitable for a fast-paced environment.

Qualifications

• 3–5+ years in PC hardware and software support.
• Basic network troubleshooting and infrastructure awareness.
• Experience in enterprise/manufacturing environments is a plus.
• Ability to manage multiple tasks and projects simultaneously.
• Customer-focused, energetic and professional demeanor.

Responsibilities

• Provide end-user desktop support onsite in Jacksonville, FL.
• Repair, image, and configure PCs, laptops, printers, and peripherals.
• Troubleshoot software, Outlook, and local printer issues.
• Handle IMAC-related tasks and equipment moves.
• Maintain tickets in ServiceNow and ensure follow-ups.
• Assist with server maintenance, backups, and security procedures.

Skills

PC hardware

Windows troubleshooting

Network troubleshooting

Face-to-face support

Multitasking

On-site support

Positive attitude

Education

High School/GED

Tools

ServiceNow

Ticketing system

Job description

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers . If you have the required skill set, education requirements, and experience. All positions are onsite, unless otherwise stated.

At CompucomStaffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client is currently seeking a qualified Desktop Support Technician to join their team onsite in Jacksonville, FL and provide end‑user support. This technician will be required to work rotations on call.

Duties And Responsibilities

• Be able to account for work using visual task board, ServiceNow Ticket System, and during regular team stand up meetings
• Repair, test, image, and clean PC's, laptop, monitors, printers, and other related hardware
• Maintain, analyze, and troubleshoot software and computer peripherals
• Ability to setup, configure, and add all hardware
• Experience with asset management
• Install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes
• Assure that all tickets requiring follow up work and / or calls receive appropriate attention
• Assist with installations, configurations, upgrades, patch, and other maintenance activities of server equipment
• Perform backup, recovery, and security procedures both planned or during emergency
• Follow established procedures to detect, diagnose, and accurately report outage of critical site applications
• Assist with diagnoses of network hardware and performance problems
• Perform approved installation, configuration, and maintenance of physical network
• Perform network system administration task both planned or during emergency
• Comfortable with face‑to‑face interactions as will be required to provide technical support to end users in‑person at the customer site
• Back up and burn end user data
• Assist in developing and documenting improvements to current processes
• Assist other coworkers in resolution of end users' technical issues across the program
• Assist Site Leader in the execution of established processes and escalations

Auto req ID

485651BR

Minimum Education Required

High School/GED

Skills and Qualifications

• Minimum 3 to 5+ years of experience supporting PC Hardware and software
• Basic network troubleshooting plus comfortability to act as smart hands for infrastructure issues required
• Ideally, experience supporting in a manufacturing enterprise environment
• Experience working in enterprise environment
• Ability to handle multiple projects
• Uses a confident, positive attitude to deliver great customer experiences and to be invigorated by constant personal interaction
• High energy candidates are desired given fast‑paced environment
• Deep understanding of diagnosing, troubleshooting, replacing PC / laptop hardware internal components (motherboard, hard drives, RAM, CPU), and understanding of troubleshooting PC software (Windows blue‑screen, Outlook, connect network printers)
• Energetic, professional, heads‑down, social, and process driven personality works well in this environment

Wage Range

The rate for this position is between $18.75 - $25.00 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits

The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre‑tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

W2 only, no Corp to Corp.

Equal Employment Opportunity: CompucomStaffing™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium businesses.

Work Authorization: Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

AI Usage: Please note, artificial intelligence (AI) may be used to screen and/or assess applicants for this position but will not be used to substantially replace human decision making regarding this position.

On-Camera Video Interview Notice:Candidates selected to interview must participate in live, on‑camera video interviews for identity verification and assessment purposes. Interviews will be recorded where permitted by law. Participation and consent to applicable recording requirements are required to continue in the hiring process. Failure to participate in required on‑camera interviews may result in removal from further consideration for employment.

City

Jacksonville

State

Florida

Job_Category

Information Technology

Job Code

IT Information Technology

Affiliate Sponsor

Compucom

Salary Range

$30,000-$45,000