Desktop Support Specialist

neteffects; New York (NY); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

Benefits

Job summary

NetEffects is seeking an on-site Desktop Support professional in New York, NY for a long-term W2 contract (12+ months) with benefits. The role requires 4+ years of tech/desktop support, strong Windows/Mac knowledge, and Windows Server administration (AD, Exchange).

You will diagnose hardware/software issues, support TCP/IP networking, VoIP, printers, and video conferencing, and liaise with internal stakeholders. On-site in New York with overtime as needed.

Qualifications

• 4+ years of technology/desktop support experience.
• Proficient with Windows desktop environment (Win 10) and MACs.
• Knowledge of Windows Server environment administration (AD, Exchange).
• Experience diagnosing hardware and software problems.
• Strong communication and organizational skills.

Responsibilities

• Provide on-site desktop support to end users in a timely manner.
• Diagnose and troubleshoot hardware and software problems.
• Assist with VoIP, printers, and conference room technology.
• Coordinate with internal stakeholders and work as part of a team or independently when needed.

Skills

Windows desktop

MACs

TCP/IP networking

VoIP Telephony

Printer technologies

Video conferencing

Communication

Customer service

Problem solving

Time management

Teamwork

Independent work

Tools

Windows Server (AD)

Exchange

Job description

W2 Candidates ONLY Please.....We Cannot Use Corp to Corp C2C

On-Site position ...... New York, New York

Long Term W2 Contract (Right to Hire) (12+ months) with benefits

Rate: $33-36/hr. W2 with benefits

Required:

• 4+ years of technology/desktop support experience
• Extensive knowledge of Windows desktop environment and MACs
• Knowledge of Windows Server environment administration (AD, Exchange)
• Proven understanding of a wide range of end user computing technical requirements, hardware knowledge and troubleshooting, as well as proven ability in handling project related tasks
• Ability to work efficiently as part of a team environment
• Ability to work well independently and be proactive with task and time management
• Ability to diagnose software and hardware problems
• Effective oral and written communication skills
• Effectively manage relationships with all levels of internal stakeholders

Experience

• Proficient with Windows desktop environment (Win 10 & Microsoft Office) and MACs

Proficient with:

• Basic TCP/IP networking
• VoIP Telephony
• Printer technologies
• Video conference & meeting room technology
• Dell workstation hardware
• Excellent communication & organizational skills
• Strong telephone and customer service skills
• Strong analytical and problem-solving skills.
• Availability to work overtime, as required