IT Helpdesk Specialist

neteffects; Chesterfield (MO); Hybrid; USD 26,000 - 36,000; Full time

Job summary

neteffects is seeking a Technical Helpdesk/Service Desk Specialist - Tier 1 for a hybrid role in the greater St. Louis, MO area. This long-term W2 contract to hire offers benefits and a $23 per hour rate.

The ideal candidate has 2+ years of desktop support, Windows and Mac experience, and familiarity with Windows Server AD/Exchange. You will diagnose software and hardware, support end-user computing, and collaborate with internal stakeholders while maintaining strong communication and

Qualifications

• 2+ years of technology/desktop support experience.
• Experience supporting Windows desktop environment and MACs.
• Knowledge of Windows Server environment administration (AD, Exchange).
• Strong end-user computing knowledge, hardware troubleshooting, and project task handling.
• Ability to work well in a team and independently with good time management.
• Ability to diagnose software and hardware problems.
• Excellent oral and written communication skills.
• Ability to manage relationships with internal stakeholders.

Skills

Desktop support

Windows/Mac support

AD/Exchange

End-user computing

Teamwork

Independent work

Time management

Troubleshooting

Communication

Stakeholder management

Job description

W2 Candidates ONLY Please.....We Cannot Use Corp to Corp C2C

Hybrid position (1 day/week On-Site) ......must be located in the greater St. Louis, MO area

Long Term W2 Contract to Hire (12+ months) with benefits

Rate: $23/hr. W2 with benefits

Technical Helpdesk/Service Desk Specialist - Tier 1

Required:

• 2+ years of technology/desktop support experience
• Experience supporting Windows desktop environment and MACs
• Knowledge of Windows Server environment administration (AD, Exchange)
• Proven understanding of a wide range of end user computing technical requirements, hardware knowledge and troubleshooting, as well as proven ability in handling project related tasks
• Ability to work efficiently as part of a team environment
• Ability to work well independently and be proactive with task and time management
• Ability to diagnose software and hardware problems
• Effective oral and written communication skills
• Effectively manage relationships with all levels of internal stakeholders

Experience

• Proficient with Windows desktop environment (Win 10 & Microsoft Office) and MACs

Proficient with:

• Basic TCP/IP networking
• VoIP Telephony
• Printer technologies
• Video conference & meeting room technology
• Dell workstation hardware
• Excellent communication & organizational skills
• Strong telephone and customer service skills
• Strong analytical and problem-solving skills.
• Availability to work overtime, as required