IT - Campus Deskside Support

Diversity Nexus; Dallas (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

Diversity Nexus in Dallas, TX seeks an Desktop Support Technician to provide end-user support for PC/Mac environments, perform imaging, deployments, and IMACs, and manage assets. The role covers onsite and remote support, including VIP users, with emphasis on strong customer service and ITIL-aligned service desk practices.

Candidate will work in a fast-paced setting, handle multiple priorities, and educate users on new software and hardware. Experience with Autopilot, MDT, and Teams is a plus.

Qualifications

• 2-3 years of desktop support in an enterprise environment.
• Experience with LANs/WANs and software delivery.
• Knowledge of computer security products.
• Strong interpersonal skills in a customer-facing setting.
• Proficient with Windows, macOS, and iOS desktop environments.

Responsibilities

• Provide end-user PC/Mac technical support, including break-fix.
• Deploy new PCs/Macs and image OS for end users.
• Support software/hardware refreshes and configurations.
• Plan and complete work to meet SLA/KPI goals.
• Perform IMACs for hardware and software.
• Maintain asset tracking and deployment documentation.
• Install, maintain, and support hardware/software for computing env.
• Support AV systems onsite and remotely as needed.
• Assist VIP/Executive users daily.
• Educate end users on new equipment and software.

Skills

Customer service

Team player

Excellent communication

Multitasking

Technical troubleshooting

Support end users

VIP support

Tools

HDA Service Desk

BitLocker

MDT deployment tools

Autopilot

Microsoft Teams

Job description

Start/End Dates: 10/26/2026 - 11/25/2026

Monthly Extensions as we work on the longer extensions

DESCRIPTION:

The Desktop Support Technician will be responsible for all end users support services local and remote, including break-fix, desk-side support, new system installation, and inventory and asset tracking activities. In addition, this position will provide in-depth technical hardware and software troubleshooting and support for all PC\\Mac desktop, laptop and mobile device platforms.

PRIMARY RESPONSIBILITIES:

• Technical Support for End User PC's\\Mac's workstations, hardware, software, peripherals and printers.
• Deploy new PC's\\Mac's for End Users,(Lifecycle Management) including hardware, software, and OS imaging.
• Support software and hardware refresh/upgrade/configuration efforts – Windows 10, Microsoft Office, Proprietary applications, etc.
• Plan, prioritize, organize and complete work to meet established SLA's adherence, KPI's and End User Compute objectives.
• Perform Installs, Moves, Add and Changes (IMACs) of hardware and software.
• Maintain required documentation involved in asset tracking/deployments to ensure accurate billing with respect to internal chargeback model.
• Provide technical support and expertise to install, maintain and ensure effective performance of hardware and software.
• Analyze technical problems and recommends and applies required solutions.
• Educate end users when installing new equipment or software
• Experience with Autopilot or MDT deployment tools.
• Performs tasks to improve the efficiency, reliability, availability, and stability of the computing environment.
• Maintains documentation to ensure efficient and accurate department operations.
• Support AV systems and equipment for onsite and remote locations as needed
• Support VIP/Executive level user base on daily basis
• Assist in remotely supporting users at all company and potential WFH locations
• Bitlocker or encryption software experience
• HDA Service Desk Software experience or similar Service Desk ITIL compliant software
• Microsoft Teams Support and Operational experience
• Team Player, Positive and with can do attitude
• Ability to work in a fast-paced environment with daily reprioritization
• Good written and communication skills to all levels of Management and end users
• Outstanding Customer Service Skills
• Bilingual preferred but not required
• Other duties as assigned.

EDUCATION AND QUALIFICATIONS:

• Desktop Support in an Enterprise environment: 2-3 years
• Experience in LANs, WANs, Personal Computers and software delivery applications.
• Knowledge of computer security products.
• Excellent interpersonal skills in a customer-facing environment, experience working with executive level preferred
• High level of technical proficiency with IT equipment is a must.
• Working knowledge in major desktop operating systems (Windows 7, 8.x, 10, OS X, iOS).
• Must have the ability to multitask with strong organization and time management skills.