Senior Desktop Support Analyst

Prosum

Del Mar (CA)

On-site

USD 94,000 - 104,000

Full time

14 days+

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Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

Disability insurance

Job summary

A leading technology provider in Del Mar, CA is seeking a Desktop Support Analyst for onsite full-time employment. The candidate will be responsible for IT support, technology hardware management, and providing customer service in a legal services environment. Candidates should have a minimum of 3 years in a Microsoft environment and strong interpersonal skills. This role offers a salary range of $94k - $104k and includes various benefits like medical insurance and a 401(k).

Qualifications

Must have experience working within the legal or professional services industry.
Minimum of 3 years in a Microsoft Environment.
Exceptional interpersonal skills are essential.

Responsibilities

Provide excellent customer service and timely resolution to end-user technology issues.
Manage and support technology hardware.
Provision and decommission accounts and equipment.

Skills

Windows 10/11

Office 365

Document Management Systems

Active Directory

customer service skills

Microsoft Teams

Zoom

Education

Bachelor’s Degree

Tools

Adobe Acrobat

Job description

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This range is provided by Prosum. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$94,000.00/yr - $104,000.00/yr

Direct message the job poster from Prosum

Must have experience working within the legal (law firm) domain or professional services industry.

This is an onsite job. It is full-time employment with a salary range of $94k - $104k but eligible for overtime pay.

Minium of 3 years in a Microsoft Environment. Medium to Large environment.

Responsible for IT systems support as well as the administration, monitoring and maintenance of the data and telephone infrastructure for the assigned office of our client. Other duties are as follows:

Manage and support technology hardware:

Install upgrades as required
Troubleshoot problems with equipment and work with vendors or other IT personnel to resolve
Dispose of equipment according to firm approved procedures
Follow Asset Management Procedures and update database in real-time

Video Conferencing for inter and intra-office conferences :

Set up and monitor video conferences
Maintain Video Conference equipment

Provision and decommission accounts and equipment:

Provision and decommission network accounts
Provision and configure mobile devices and applicable apps
Image and provision new desktops and laptops

Essential Functions of Job:

Provide excellent customer service and timely resolution to end-user technology issues
Effectively communicate with end-users, peers, vendors, and management
Follow best practices for hardware deployments and upgrades
Create service tickets to track technology issues
Take ownership of tickets escalated from the help desk
Provide meeting support – video conferences, webinars, and presentations
Maintain office AD security and distribution groups
Adhere to Information Security policies and procedures
Assist with IT projects and initiatives

Qualifications and Experience

Required Qualifications:

Experience with Windows 10/11, Office 365, Document Management Systems (NetDocuments), Active Directory, computer hardware maintenance and repair, printer and copier configuration and troubleshooting, MDM and iPhone/Android phone services, Zoom, Microsoft Teams.
A basic understanding of Internet protocols, data connectivity methods and remote access technologies.
Telephone and voicemail system training as well as wireless networking and video conferencing system knowledge a plus.
Exceptional interpersonal skills are essential for this position with the ability to work effectively with end-users, IT peers, vendors and managers.
Individual will work as part of the Information Technology Team providing 24x7 support as needed.
Must have excellent written and verbal communication skills.

Preferred Qualifications: Minimum of 3 years in a Microsoft Environment. Medium to Large environment preferred.

Education Preferred: Bachelor’s Degree

Computer/Software Knowledge Required: Windows 10, Office 365, Adobe Acrobat, Active Directory, Zoom, Microsoft Teams

Seniority level