Desktop Support Specialist

Knight Clean Enterprises; Longview (WA); Presencial; USD 40.000 - 65.000; Tempo integral

Resumo da vaga

Knight Clean Enterprises is seeking a Desktop Support Specialist to join our team. The role involves supporting end-user devices such as PCs, laptops, tablets, and printers in a fast-paced environment.

Ideal candidates have 3+ years of hands-on troubleshooting, IMAC activities, and familiarity with ITIL and OEM certifications. The position emphasizes strong customer service and professional technical skills in alignment with our client-focused SWAT team approach.

Qualificações

• 3+ years experience performing basic and moderately complex troubleshooting and repair activities in an end-user environment (PCs, desktops, laptops, tablets, printers).
• 3+ years IMAC activities (Install/Move/Add/Change).
• 3+ years experience with relevant software and hardware systems.
• Understanding of ITIL methodologies.

Responsabilidades

• Provide support to client identified VIPs.
• Respond to change management requests including installing new PC equipment and end-user desk side support.
• Perform IMAC activities.
• Perform all assigned desk-side support activities.
• Display outstanding technical and professional services skills at all times.
• Meet established customer service satisfaction levels and metrics.
• Proactively communicate with end-users and service desk about arrival times, repair time estimates, and status.
• Follow documented service operations policies and procedures.
• Maintain all OEM certifications as directed by management.
• Ensure familiarity with ITIL methodologies and best practices.
• A+ certification is desired.

Conhecimentos

Desktop support

ITIL

A+ certification

End-user support

Descrição da vaga

Desktop Support Specialist – Knight Clean Enterprises

Knight Clean Enterprises is currently seeking a Desktop Support Specialist. Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients' needs to forge long-lasting partnerships.

Our client is seeking a Desktop Support Specialist that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.

The ideal candidate MUST HAVE 3+ Years Experience in performing basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers.

Responsibilities

• Provide support to client identified VIPs
• Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
• 3+ Years Experience Performing Install/Move/Add or Change (IMAC) activities.
• Perform all assigned desk-side support activities
• Display outstanding technical and professional services skills at all times
• Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
• Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
• Understands and follows all documented service operations policies and procedures
• Maintain all required OEM Certifications as directed by Management
• 3+ years experience relevant software and hardware systems Understanding of ITIL methodologies
• A+ certification is desired

Qualifications

• MUST HAVE 3+ Years Experience in performing basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers.
• 3+ Years Experience Performing Install/Move/Add or Change (IMAC) activities.
• 3+ years experience relevant software and hardware systems.
• Understanding of ITIL methodologies.
• A+ certification is desired.