Deskside Support Engineer-Ames, IA

Belcan LLC; Ames (IA); On-site; USD 52,000 - 67,000; Full time

Job summary

Belcan LLC in Ames, IA is seeking a Deskside Support Engineer to provide hands-on end-user device support for laptops, desktops, printers, scanners, and peripherals. You will resolve hardware and software issues, assist with software installation, and ensure secure, compliant computing across the organization.

As the primary onsite tech resource, you will image and deploy devices, manage inventory, and collaborate with network, security, and IT teams to maintain reliability.

Qualifications

• Experience supporting laptops, desktops, printers, scanners, and related hardware.
• Strong knowledge of Windows OS, basic networking, and common enterprise applications.
• Familiarity with imaging tools, device management platforms, and ITSM ticketing systems.
• Ability to diagnose hardware and software issues efficiently.
• Strong communication and customer service skills.

Responsibilities

• End‑User Device Support - Troubleshoot and resolve issues with laptops, desktops, monitors, docking stations, and peripherals.
• Printer & Scanner Support - Install, configure, and maintain printers, scanners, and multifunction devices, including coordination with vendors when needed.
• Software Installation - Install, update, and configure approved software applications following organizational standards and security policies.
• Hardware Deployment - Prepare, image, and deploy new devices; perform hardware upgrades and replacements.
• Inventory Management - Track IT assets, maintain accurate inventory records, and support lifecycle management of equipment.
• Ticket Management - Respond to and resolve service requests within defined SLAs using the organization's ITSM platform.
• User Support & Training - Provide guidance to employees on device usage, basic troubleshooting, and security best practices.
• Collaboration - Work closely with network, security, and systems teams to escalated issues and support broader IT initiatives.
• Compliance & Security - Ensure all devices meet security, patching, and compliance requirements.

Skills

End-user device support

Windows OS & networking

Imaging tools & device mgmt

ITSM ticketing systems

Strong communication

Tools

Imaging tools

Device management platforms

ITSM platforms

Job description

Innovative, Secure, and Outcome-Based Solutions

Job Summary:

The Deskside Support Engineer in Ames, IA (Department of Transportation) provides hands‑on technical support for end‑user devices including laptops, desktops, printers, scanners, and peripheral equipment. This role ensures timely resolution of hardware and software issues, maintains accurate inventory records, and supports the deployment of applications and equipment across the organization. The engineer serves as the primary onsite technical resource for employees and collaborates with IT teams to maintain a stable and secure computing environment.

Job Duties:

• End‑User Device Support - Troubleshoot and resolve issues with laptops, desktops, monitors, docking stations, and peripherals.
• Printer & Scanner Support - Install, configure, and maintain printers, scanners, and multifunction devices, including coordination with vendors when needed.
• Software Installation - Install, update, and configure approved software applications following organizational standards and security policies.
• Hardware Deployment - Prepare, image, and deploy new devices; perform hardware upgrades and replacements.
• Inventory Management - Track IT assets, maintain accurate inventory records, and support lifecycle management of equipment.
• Ticket Management - Respond to and resolve service requests within defined SLAs using the organization's ITSM platform.
• User Support & Training - Provide guidance to employees on device usage, basic troubleshooting, and security best practices.
• Collaboration - Work closely with network, security, and systems teams to escalated issues and support broader IT initiatives.
• Compliance & Security - Ensure all devices meet security, patching, and compliance requirements.

Key Responsibilities:

• End‑User Device Support - Troubleshoot and resolve issues with laptops, desktops, monitors, docking stations, and peripherals.
• Printer & Scanner Support - Install, configure, and maintain printers, scanners, and multifunction devices, including coordination with vendors when needed.
• Software Installation - Install, update, and configure approved software applications following organizational standards and security policies.
• Hardware Deployment - Prepare, image, and deploy new devices; perform hardware upgrades and replacements.
• Inventory Management - Track IT assets, maintain accurate inventory records, and support lifecycle management of equipment.
• Ticket Management - Respond to and resolve service requests within defined SLAs using the organization's ITSM platform.
• User Support & Training - Provide guidance to employees on device usage, basic troubleshooting, and security best practices.
• Collaboration - Work closely with network, security, and systems teams to escalated issues and support broader IT initiatives.
• Compliance & Security - Ensure all devices meet security, patching, and compliance requirements.

Required Qualifications:

• Experience supporting laptops, desktops, printers, scanners, and related hardware.
• Strong knowledge of Windows OS, basic networking, and common enterprise applications.
• Familiarity with imaging tools, device management platforms, and ITSM ticketing systems.
• Ability to diagnose hardware and software issues efficiently.
• Strong communication and customer service skills.

Preferred Qualifications & Skills:

• Experience supporting laptops, desktops, printers, scanners, and related hardware.
• Strong knowledge of Windows OS, basic networking, and common enterprise applications.
• Familiarity with imaging tools, device management platforms, and ITSM ticketing systems.
• Ability to diagnose hardware and software issues efficiently.