Desktop Support IV

Experis; Madison (WI); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Vision Plan

Health Savings Account

Health Flexible Spending Account

Dependent Care Flexible Spending Allow

Supplemental Life Insurance

Short Term and Long Term Disability保险

Business Travel Insurance

Weekly Pay

Job summary

Experis is seeking a Desktop Support IV for a government organization in Madison, WI. You will provide advanced Tier 3 support for workstation hardware and software, manage incidents, and collaborate on deployment projects.

The role emphasizes strong communication skills and proactive problem solving, with opportunities to work on impactful statewide initiatives in a collaborative IT team environment.

Qualifications

• At least 5 years of experience supporting workstation hardware and software at a Tier 3 level.
• Proficiency in supporting and maintaining operating systems for user workstations.
• Experience supporting peripheral devices such as printers and scanners.
• Strong background in incident and service request management.
• Excellent written and oral communication skills for customer support and documentation.

Responsibilities

• Provide Tier 3 support and maintenance for workstation hardware and software to ensure optimal performance.
• Support and maintain operating systems across user workstations, ensuring security and efficiency.
• Assist with peripheral device support, including printers and scanners, and perform routine maintenance.
• Manage incidents and service requests efficiently, providing timely resolutions to end-users.
• Collaborate with team members and project managers on hardware and software deployment projects.

Skills

Tier 3 support

OS maintenance

Printer/Scanner support

Incident management

Documentation

Job description

Our client, a government organization dedicated to serving the public interest, is seeking a Desktop Support IV to join their team. As a Desktop Support IV, you will be part of the IT Support Department supporting a team of technical specialists. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a proactive attitude, which will align successfully in the organization.

Job Title: Desktop Support IV

Location: Madison, WI

Pay Range:

What's the Job?

• Provide Tier 3 support and maintenance for workstation hardware and software to ensure optimal performance.
• Support and maintain operating systems across user workstations, ensuring security and efficiency.
• Assist with peripheral device support, including printers and scanners, and perform routine maintenance.
• Manage incidents and service requests efficiently, providing timely resolutions to end-users.
• Collaborate with team members and project managers on hardware and software deployment projects.

What's Needed?

• At least 5 years of experience supporting workstation hardware and software at a Tier 3 level.
• Proficiency in supporting and maintaining operating systems for user workstations.
• Experience supporting peripheral devices such as printers and scanners.
• Strong background in incident and service request management.
• Excellent written and oral communication skills for customer support and documentation.

What's in it for me?

• Opportunity to work on impactful projects supporting a large organization across the state.
• Engage in a collaborative environment with a dedicated team of professionals.
• Gain experience with advanced support tools and deployment technologies.
• Work in a role that encourages continuous learning and professional growth.
• Be part of a mission-driven organization committed to public service excellence.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• Weekly Pay