Desktop Support Coordinator

Specialized Recruiting Group - Raleigh-Durham, NC; Durham (NC); On-site; USD 31,000 - 44,000; Full time

Job summary

Specialized Recruiting Group is seeking a Technology Support Coordinator to join the technology department of the local government in Durham, NC. The role supports the desktop and network support team, troubleshoots, and coordinates with advanced support staff to resolve user requests quickly and efficiently.

As a full-time contract position at 37.5 hours per week, the pay rate is $27.00 per hour. This is a contract position through our firm, open-ended, with potential for permanent positions

Qualifications

• Associate's Degree in information technology, computer science, or a directly related field.
• Three (3) years of IT technical support experience.

Responsibilities

• Coordinate helpdesk services, provide user support, route inquiries to appropriate staff, and ensure timely problem resolution.
• Maintain equipment and system operation; update technical data; monitor systems and troubleshoot malfunctions; escalate issues per protocol.
• Prepare reports and documentation; gather data; recommend improvements to user support protocols and systemic issues.
• Maintain computer equipment; identify purchasing needs; inspect for proper operation.

Skills

Troubleshooting

User support

Communication

Decision making

Education

Associate's Degree in IT or related field

Job description

Specialized Recruiting Group is seeking a Technology Support Coordinator to join the technology department of the local government in Durham, NC.

As the Desktop Support Coordinator, you would support the desktop and network support team by providing technical support for user equipment and general applications. This requires troubleshooting, communicating with users, coordinating with advanced support staff, prioritizing tasks by urgency, and using your strong decision-making skills to get user requests completed quickly and efficiently.

This is a full-time position, 37.5 hours/week, with a pay rate of $27.00/hour. This is a contract position through our firm, though the contract is open-ended, and you are eligible to apply for permanent positions during your contract.

Responsibilities Include:

• Coordinate helpdesk services, including maintaining systems and hardware; provide technical assistance and information to users, including data access; resolve and/or screens and route inquiries to applicable personnel or vendors; and perform follow-up to ensure problem resolution.
• Assist with maintaining equipment and system operation; update systems, including assigning, adding, and/or flagging address points and other technical data; and monitor system operation, troubleshoot equipment and system malfunctions, and escalates problems in accordance with department protocol.
• Prepare and maintain reports, records, data and other documentation; research and compile information and statistics; and make recommendations to senior staff regarding improvements to user support protocols and/or ongoing systemic issues.
• Maintain computer equipment; identify purchasing needs; and inspect equipment to determine proper working condition.

Desired Qualifications:

• Associate's Degree in information technology, computer science, or a directly related field.
• Three (3) years of IT technical support experience.