Senior Desktop Support & IT Incident Lead

Novigo Solutions Inc; Tanglewood (NC); On-site; USD 50,000 - 70,000; Full time

Job summary

Novigo Solutions Inc in Tanglewood, North Carolina is seeking a Customer Desktop Support professional who utilizes technical expertise to effectively manage IT incidents and enhance customer satisfaction. This role demands leading project efforts, maintaining robust documentation and ensuring compliance with security policies.

The candidate will contribute to operational success by fostering positive customer relationships and driving effective technical solutions in a dynamic environment. Skills in networking, hardware, and software troubleshooting are crucial for success in this position.

Qualifications

• Strong technical background in incident and problem management.
• Experience in customer support and relationship management.
• Ability to create and maintain documentation.

Responsibilities

• Evaluate and prioritize IT incident and problem service desk tickets.
• Lead projects, integrating team skills for success.
• Create and maintain process documents and operational standards.
• Implement IT Security Office requirements.

Skills

Technical expertise

Customer relationship management

Problem-solving

Knowledge of computer hardware and software

Networking protocols

Project management

Documentation skills

System security awareness

Job description

Novigo Solutions Inc in Tanglewood, North Carolina is seeking a Customer Desktop Support professional who utilizes technical expertise to effectively manage IT incidents and enhance customer satisfaction. This role demands leading project efforts, maintaining robust documentation and ensuring compliance with security policies.

The candidate will contribute to operational success by fostering positive customer relationships and driving effective technical solutions in a dynamic environment. Skills in networking, hardware, and software troubleshooting are crucial for success in this position.