Desktop Support/IT Deployment

Teceze; Berea (KY); On-site; USD 55,000 - 75,000; Full time

Job summary

Teceze in Berea, KY is seeking a Desktop Support/IT Deployment professional to support an Epic Go-Live project. You will deploy, install, configure and validate IT devices, set up workstations, printers, scanners, WOWs, and other clinical devices, and provide hands-on support during go-live.

Responsibilities include troubleshooting hardware, connectivity, and deployment issues, performing post-deployment stabilization and hypercare, and coordinating with project teams and end users to resolve

Qualifications

• Desktop, deskside, or field support experience.
• Printer/scanner installation and troubleshooting.
• Workstation and peripheral configuration.
• Basic network/connectivity troubleshooting.
• Healthcare or hospital IT experience is preferred.
• Epic go-live or clinical application deployment experience is a plus.
• Experience providing hypercare/post-go-live support is a plus

Responsibilities

• Deploy, install, configure, and validate IT devices and peripherals.
• Set up and troubleshoot workstations, printers, scanners, WOWs (Workstations on Wheels), and other clinical/IT devices.
• Provide hands-on IT support during the Epic go-live period.
• Troubleshoot hardware, connectivity, configuration, and deployment issues.
• Perform post-deployment stabilization and hypercare support.
• Coordinate with project teams, site personnel, and end users to resolve issues quickly.
• Maintain a professional and customer-focused approach in a healthcare environment.

Skills

Desktop Support

Field Support

Printer Setup

Network Troubleshooting

Job description

Desktop Support/IT Deployment professionals for an Epic Go-Live project.

Responsibilities:

• Deploy, install, configure, and validate IT devices and peripherals.
• Set up and troubleshoot workstations, printers, scanners, WOWs (Workstations on Wheels), and other clinical/IT devices.
• Provide hands-on IT support during the Epic go-live period.
• Troubleshoot hardware, connectivity, configuration, and deployment issues.
• Perform post-deployment stabilization and hypercare support.
• Coordinate with project teams, site personnel, and end users to resolve issues quickly.
• Maintain a professional and customer-focused approach in a healthcare environment.

Required / Preferred Experience

• Desktop, deskside, or field support experience.
• Printer/scanner installation and troubleshooting.
• Workstation and peripheral configuration.
• Basic network/connectivity troubleshooting.
• Healthcare or hospital IT experience is preferred.
• Epic go-live or clinical application deployment experience is a plus.
• Experience providing hypercare/post-go-live support is a plus

Key Skills:

• Desktop / Deskside / Field Support
• Workstation, printer & scanner setup