Desktop Support/IT Deployment

Teceze; Malvern (AR); On-site; USD 42,000 - 70,000; Full time

Job summary

Teceze is seeking IT Deployment and Desktop Support professionals to support an Epic Go-Live project in a healthcare setting. You will deploy, install, configure, and validate IT devices, and provide hands-on support during go-live and stabilization periods.

Ideal candidates have deskside or field support experience, along with printer and scanner setup capabilities, and basic network troubleshooting. Healthcare IT experience is preferred and Epic deployment knowledge is a plus.

Qualifications

• Experience in desktop, deskside, or field support.
• Ability to install and troubleshoot printers and scanners.
• Experience configuring workstations and peripherals.
• Basic network/connectivity troubleshooting skills.
• Healthcare or hospital IT experience preferred.
• Epic go-live or clinical application deployment experience is a plus.
• Hypercare/post-go-live support experience is a plus.

Responsibilities

• Deploy, install, configure, and validate IT devices and peripherals.
• Set up and troubleshoot workstations, printers, scanners, WOWs (Workstations on Wheels), and other clinical/IT devices.
• Provide hands-on IT support during the Epic go-live period.
• Troubleshoot hardware, connectivity, configuration, and deployment issues.
• Perform post-deployment stabilization and hypercare support.
• Coordinate with project teams, site personnel, and end users to resolve issues quickly.
• Maintain a professional and customer-focused approach in a healthcare environment.

Skills

Desktop support

Printer setup

Scanner setup

Job description

IT Deployment / Desktop Support professionals for an Epic Go-Live project.

Responsibilities:

• Deploy, install, configure, and validate IT devices and peripherals.
• Set up and troubleshoot workstations, printers, scanners, WOWs (Workstations on Wheels), and other clinical/IT devices.
• Provide hands-on IT support during the Epic go-live period.
• Troubleshoot hardware, connectivity, configuration, and deployment issues.
• Perform post-deployment stabilization and hypercare support.
• Coordinate with project teams, site personnel, and end users to resolve issues quickly.
• Maintain a professional and customer-focused approach in a healthcare environment.

Required / Preferred Experience

• Desktop, deskside, or field support experience.
• Printer/scanner installation and troubleshooting.
• Workstation and peripheral configuration.
• Basic network/connectivity troubleshooting.
• Healthcare or hospital IT experience is preferred.
• Epic go-live or clinical application deployment experience is a plus.
• Experience providing hypercare/post-go-live support is a plus

Key Skills:

• Desktop / Deskside / Field Support
• Workstation, printer amp; scanner setup