Desktop Support/IT Deployment

Teceze; Mount Ida (AR); On-site; USD 45,000 - 65,000; Full time

Job summary

Teceze is seeking IT Deployment / Desktop Support professionals for an Epic Go-Live project in the United States. The role focuses on deploying and validating IT devices, set-up of workstations, printers, and WOWs, and providing hands-on support during the go-live window.

Ideal candidates have deskside or field support experience, basic network troubleshooting skills, and familiarity with healthcare IT environments. Epic deployment experience is a plus and post-go-live hypercare is expected.

Qualifications

• Desktop, deskside, or field support experience.
• Printer/scanner installation and troubleshooting.
• Workstation and peripheral configuration.
• Basic network/connectivity troubleshooting.
• Healthcare or hospital IT experience preferred.
• Epic go-live or clinical deployment experience a plus.
• Hypercare/post-go-live support experience a plus.

Responsibilities

• Deploy, install, configure, and validate IT devices and peripherals.
• Set up and troubleshoot workstations, printers, scanners, WOWs, and other clinical/IT devices.
• Provide hands-on IT support during the Epic go-live period.
• Troubleshoot hardware, connectivity, configuration, and deployment issues.
• Perform post-deployment stabilization and hypercare support.
• Coordinate with project teams, site personnel, and end users to resolve issues quickly.
• Maintain a professional and customer-focused approach in a healthcare environment.

Skills

Desktop Support

Deskside Support

Field Support

Job description

IT Deployment / Desktop Support professionals for an Epic Go-Live project.

Responsibilities:

• Deploy, install, configure, and validate IT devices and peripherals.
• Set up and troubleshoot workstations, printers, scanners, WOWs (Workstations on Wheels), and other clinical/IT devices.
• Provide hands-on IT support during the Epic go-live period.
• Troubleshoot hardware, connectivity, configuration, and deployment issues.
• Perform post-deployment stabilization and hypercare support.
• Coordinate with project teams, site personnel, and end users to resolve issues quickly.
• Maintain a professional and customer-focused approach in a healthcare environment.

Required / Preferred Experience

• Desktop, deskside, or field support experience.
• Printer/scanner installation and troubleshooting.
• Workstation and peripheral configuration.
• Basic network/connectivity troubleshooting.
• Healthcare or hospital IT experience is preferred.
• Epic go-live or clinical application deployment experience is a plus.
• Experience providing hypercare/post-go-live support is a plus

Key Skills:

• Desktop / Deskside / Field Support
• Workstation, printer amp; scanner setup