Desktop Support II: Elevate Windows, Intune & ITSM Skills
Beacon Hill Staffing Group, LLC
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Job summary
Beacon Hill Staffing Group, LLC is seeking an experienced Tier 2 desktop support professional in Brownsburg, Indiana to support endpoint, mobility, and productivity applications with a strong customer service focus.
You will manage Microsoft Intune for iOS and Windows devices, Windows Autopilot deployments, software packaging, hardware refreshes, and 365 support; troubleshoot Tier 2 escalations and mentor Tier 1; opportunity for growth.
Qualifications
- 5+ years of experience in IT Tier 2 desktop support
- Experience with escalations and customer-facing troubleshooting
- Strong Windows 10/11 skills
- Experience supporting Microsoft 365 services including Outlook, Teams, OneDrive, SharePoint in an end-user environment
- Experience with Azure AD/Entra ID and group membership management; MFA troubleshooting
- Experience with Entra/AD hybrid identity and hybrid-joined devices is desired
- Experience with networking fundamentals including TCP/IP, DNS basics, and VPN/Wi‑Fi troubleshooting
- Hands-on support for hardware and peripherals (imaging/deployment, docks, monitors, printers/scanners) and routine BIOS/firmware updates
- Experience with ITSM tools (ServiceNow, Jira, Freshservice, etc.) with documentation habits
- Excellent organizational skills and clear written/verbal communication; strong customer service focus
- PowerShell scripting or other scripting for automation is ideal
- Experience with Windows Autopilot and device provisioning workflows is ideal
- Experience with Intune/MDM troubleshooting is ideal
- Experience with ServiceNow ITSM/asset management is desired
- Experience supporting hardware refresh projects and cellular/mobile plans is ideal
Skills
Tools
Job description
Beacon Hill Staffing Group, LLC is seeking an experienced Tier 2 desktop support professional in Brownsburg, Indiana to support endpoint, mobility, and productivity applications with a strong customer service focus.
You will manage Microsoft Intune for iOS and Windows devices, Windows Autopilot deployments, software packaging, hardware refreshes, and 365 support; troubleshoot Tier 2 escalations and mentor Tier 1; opportunity for growth.
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