Advanced Windows & Mobile IT Support Specialist

Business Knowledge Services; Rutland (VT); On-site; USD 54,000 - 78,000; Full time

Job summary

Business Knowledge Services seeks an experienced Tier II Technical Support specialist to provide advanced end-user support for Windows devices, Intune/MDM, and mobile platforms in Rutland, VT.

You will independently troubleshoot moderately complex hardware, software, and authentication issues, document incidents, and escalate security-related problems when needed, while guiding Tier I staff and ensuring user productivity.

Qualifications

• 2–4 years of Help Desk or Technical Support experience.
• Strong hands-on experience supporting Microsoft Windows desktops, laptops, peripherals, and connectivity.
• Experience with Microsoft Intune, MDM, and endpoint management.
• Experience with Apple iOS/iPadOS and Android devices in business environment.
• Familiarity with MFA troubleshooting; hardware keys is a plus.
• Excellent customer service, communication, and problem-solving.

Responsibilities

• Provide Tier II support for Windows desktops, laptops, applications, peripherals, printers, docking stations, and connectivity issues.
• Image, configure, deploy, refresh, and troubleshoot Windows endpoints, ensuring proper applications, drivers, security controls, and user configurations.
• Support Microsoft Intune/MDM, including device enrollment, compliance, configuration profiles, application deployment, resets, and troubleshooting.
• Configure and support Apple iPhones/iPads and Samsung/Android devices, including applications, email, authentication, security, and MDM enrollment.
• Troubleshoot MFA and authentication issues, manage device lifecycle activities, and support new-hire setups, replacements, upgrades, and equipment returns.
• Document and prioritize incidents, resolve issues independently, elevate complex or security‑related issues appropriately, and provide technical guidance to Tier I support

Skills

Customer service

Communication

Problem solving

Documentation

Independent troubleshooting

Tools

Microsoft Intune

MDM

Windows OS

Mobile device management

Security keys (YubiKey)

Job description

Business Knowledge Services seeks an experienced Tier II Technical Support specialist to provide advanced end-user support for Windows devices, Intune/MDM, and mobile platforms in Rutland, VT.

You will independently troubleshoot moderately complex hardware, software, and authentication issues, document incidents, and escalate security-related problems when needed, while guiding Tier I staff and ensuring user productivity.