Tier-2 Desktop Support Pro - Growth & End-User IT

Beacon Hill; Brownsburg (IN); On-site; USD 60,000 - 85,000; Full time

Job summary

Beacon Hill in Brownsburg, Indiana is seeking an experienced Desktop Support II to provide tier 2 endpoint support for Windows devices and mobility applications. You will troubleshoot escalations from tier 1, support Microsoft 365 services, and assist with Intune/MDM management and Autopilot deployments.

The ideal candidate has strong customer service, Windows 10/11 expertise, and hands-on experience with ITSM tools. This role offers growth opportunities within a growing company.

Qualifications

• 5+ years of experience in IT Tier 2 desktop support.
• Experience with escalations and customer-facing troubleshooting.
• Strong Windows 10/11 skills.
• Experience with Microsoft 365 services including Outlook, Teams, OneDrive, SharePoint in an end-user environment.
• Experience with Active Directory and Entra ID (Azure AD); MFA troubleshooting.

Responsibilities

• Support day-to-day endpoint, mobility, and productivity application operations with a strong customer service focus.
• Troubleshoot issues escalated from tier 1 and escalate more difficult issues to tier 3.
• Support Microsoft Intune for iOS/iPadOS and Windows devices; manage Autopilot deployments.
• Assist with software packaging, hardware refresh activities, and device provisioning workflows.
• Assist with ITSM tooling and maintain clear documentation and knowledge base articles.

Skills

IT Tier 2 support

Escalations handling

Windows 10/11

Microsoft 365 support

AD / Entra ID

Hybrid identity

Networking fundamentals

Hardware peripherals

ITSM tools

Customer service focus

PowerShell scripting

Intune / MDM

Windows Autopilot

Job description

Beacon Hill in Brownsburg, Indiana is seeking an experienced Desktop Support II to provide tier 2 endpoint support for Windows devices and mobility applications. You will troubleshoot escalations from tier 1, support Microsoft 365 services, and assist with Intune/MDM management and Autopilot deployments.

The ideal candidate has strong customer service, Windows 10/11 expertise, and hands-on experience with ITSM tools. This role offers growth opportunities within a growing company.