Senior IT Support Technician – End-User & Device Expert

Badger, Inc.; Brownsburg, Northern (IN, KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Salary bonus program

Medical, Dental, Vision

Retirement plan with match

Vacation programs

Group Life insurance

Employee Assistance Program

Employee referral program

Training programs

Job summary

Badger, Inc. is seeking an IT Support Specialist to help deliver efficient end-user experiences through day-to-day endpoint, mobility, and productivity app operations.

You will handle Tier 2 escalation support and manage Microsoft Intune for Windows and iOS devices, Windows Autopilot deployments, software packaging, and ServiceNow ticketing. The role emphasizes clear documentation, strong customer service, and AI-assisted tooling to speed resolutions.

Qualifications

• Associate’s or Bachelor’s degree preferred; related certifications are a plus.
• 5+ years of IT End User Services / Tier 2 support experience.
• Experience with Microsoft 365 in an end-user environment and device management.

Responsibilities

• Own escalated Tier II end-user issues related to hardware, software, access, and connectivity.
• Install, configure, and troubleshoot desktops, laptops, printers, and mobile devices (iOS/Android).
• Diagnose and resolve Windows 10/11 and macOS issues (profiles, performance, connectivity, apps).
• Diagnose hardware and peripherals issues and coordinate warranty repairs.
• Support onboarding/offboarding, device provisioning, and access validation.
• Maintain Intune policies, configuration profiles, and compliance for Windows and iOS devices.

Skills

Customer service

Troubleshooting

Documentation

Communication

Onboarding/offboarding

Education

Associate’s or Bachelor’s degree in IT/CS

CompTIA A+

ITIL Foundation

Microsoft 365 Certified

Tools

Microsoft Intune

Windows 10/11

macOS

Microsoft 365

ServiceNow

Azure AD / Entra ID

Active Directory

Job description

Badger, Inc. is seeking an IT Support Specialist to help deliver efficient end-user experiences through day-to-day endpoint, mobility, and productivity app operations.

You will handle Tier 2 escalation support and manage Microsoft Intune for Windows and iOS devices, Windows Autopilot deployments, software packaging, and ServiceNow ticketing. The role emphasizes clear documentation, strong customer service, and AI-assisted tooling to speed resolutions.