IT Support Technician

Badger, Inc.; Brownsburg, Northern (IN, KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Salary bonus program

Medical, Dental, Vision

Retirement plan with match

Vacation programs

Group Life insurance

Employee Assistance Program

Employee referral program

Training programs

Job summary

Badger, Inc. is seeking an IT Support Specialist to help deliver efficient end-user experiences through day-to-day endpoint, mobility, and productivity app operations.

You will handle Tier 2 escalation support and manage Microsoft Intune for Windows and iOS devices, Windows Autopilot deployments, software packaging, and ServiceNow ticketing. The role emphasizes clear documentation, strong customer service, and AI-assisted tooling to speed resolutions.

Qualifications

• Associate’s or Bachelor’s degree preferred; related certifications are a plus.
• 5+ years of IT End User Services / Tier 2 support experience.
• Experience with Microsoft 365 in an end-user environment and device management.

Responsibilities

• Own escalated Tier II end-user issues related to hardware, software, access, and connectivity.
• Install, configure, and troubleshoot desktops, laptops, printers, and mobile devices (iOS/Android).
• Diagnose and resolve Windows 10/11 and macOS issues (profiles, performance, connectivity, apps).
• Diagnose hardware and peripherals issues and coordinate warranty repairs.
• Support onboarding/offboarding, device provisioning, and access validation.
• Maintain Intune policies, configuration profiles, and compliance for Windows and iOS devices.

Skills

Customer service

Troubleshooting

Documentation

Communication

Onboarding/offboarding

Education

Associate’s or Bachelor’s degree in IT/CS

CompTIA A+

ITIL Foundation

Microsoft 365 Certified

Tools

Microsoft Intune

Windows 10/11

macOS

Microsoft 365

ServiceNow

Azure AD / Entra ID

Active Directory

Job description

The Information Technology (IT) Support Specialist supports day-to-day endpoint, mobility, and productivity application operations with a strong customer service focus. This role is responsible for Tier 2 escalation support, Microsoft Intune management for iOS/iPadOS and Windows devices, Windows Autopilot deployments, software packaging, hardware refresh activities, Microsoft 365 application support, and ServiceNow ticket management. The essential purpose of this role is to deliver efficient, trusted end-user experience through responsive technical support, clear documentation, and leveraging AI-assisted tools to streamline repetitive tasks and improve resolution times.

The compensation for this position will be commensurate with education or work experience.

Responsibilities

What You'll Be Doing:

• Resolves and owns escalated Tier II enduser issues related to hardware, software, access, and connectivity, providing clear communication and maintaining ownership through resolution.
• Installs, configures, and troubleshoots desktops, laptops, printers, and mobile devices (iOS/Android) using deskside and remote support methods.
• Diagnoses and resolves advanced Windows 10/11 and macOS issues, including user profiles, system performance, connectivity, and application behavior.
• Diagnoses and resolves hardware and peripheral issues (monitors, docks, keyboards, mice, headsets, printers/scanners) and coordinates warranty repairs and replacements as needed.
• Supports employee onboarding and offboarding activities, including device provisioning, accessory issuance, system access validation, and return of equipment.
• Supports and maintains Microsoft Intune policies, configuration profiles, and compliance settings, troubleshooting device enrollment, policy application, and configuration issues for Windows and iOS/iPadOS devices.

Qualifications

What We're Looking For:

• Associate’s or Bachelor’s degree in information technology, computer science, or a related field preferred; relevant certifications (CompTIA A+, ITIL Foundation, Microsoft 365 Certified) are a plus.
• 5+ years of experience in IT End User Services / Tier 2 support, including escalations and customer-facing troubleshooting.

What You'll Need for Success:

• Advanced Windows 10/11 troubleshooting skills and working macOS support knowledge (profiles, connectivity, application support).
• Experience supporting Microsoft 365 services (Outlook, Teams, OneDrive, SharePoint) in an end-user environment.
• Identity and Access skills including Active Directory (on-prem) and Entra ID (Azure AD), group membership management, MFA troubleshooting, and familiarity with hybrid identity and hybrid-joined devices.

What You'll Get In Return:

• Generous salary and bonus program(s)
• Low-cost Medical, Dental, and Vision insurance
• Retirement plan with employer matching contributions
• Attractive vacation programs
• Inclusive Group Life insurance
• Supportive Employee Assistance Program (EAP) that allows for covered behavioral health visits
• Rewarding employee referral program
• Valuable employee training program(s)

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