Desktop Support II

Beacon Technologies; Madison (WI); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Parking reimbursement

Onsite parking available

Job summary

Beacon Technologies seeks a Desktop Support II Technician to deliver hands-on support for desktop systems, devices, and peripherals at our Madison office. The role reports to the IT Operations Manager and drives ITSM improvements with a focus on user experience.

The candidate should have 4–7 years in desktop support, strong communication with executives, and familiarity with ITIL/ITSM concepts. Local WI residency is required; no relocation offered.

Qualifications

• 4–7 years of desktop support experience.
• Experience imaging, diagnosing, patching and deploying desktop systems and hardware.
• Excellent communication with executives and staff.
• Familiar with ITIL/ITSM best practices.

Responsibilities

• Provide in-person IT support to staff at the Madison office.
• Serve as escalated level support from help desk.
• Maintain knowledge of desktop OS, applications, hardware, printers and mobile devices.

Skills

Desktop imaging

Communication

ITSM improvement

Prioritization

Job description

Beacon Technologies is looking for Desktop Support II Technician for our client partner. Under the general guidance of the IT Operations Manager, this position is responsible for growing and operating the Information Technology Service Management (ITSM) program at our client. This position serves as an expert resource and relies on extensive experience and judgment to plan and accomplish goals. Essential duties include providing technical assistance in support and preparation of desktop supported applications and hardware. Requires knowledge of, and experience with, desktop technology including, but not limited to, desktop operating systems, desktop applications, desktop hardware, laptop systems, desktop printer support, Android devices, iOS devices, other supported wireless devices and peripherals. This title receives escalated level support issues from help desk. The position is expected to be familiar with a wide variety of IT concepts, practices, and technologies. This position is responsible for providing in-person support to staff at the office building in Madison, WI. Candidates must be current WI residents. Those local to the Madison area are strongly preferred. No relocation allowed.

Top Required Skills (4-7 years of experience):

• Ability to image, diagnose, patch, and deploy desktop systems and other IT hardware such as mobile devices and printers.
• Effective and professional communication and interpersonal skills when dealing with a variety of customers including executives.
• Ability to identify, lead, and implement ITSM improvement initiatives based on ITIL and industry best practices.
• Highly self-motivated with the ability to effectively prioritize and execute tasks with strong attention to detail.

Nice to Have Skills:

• ITIL 4 Foundation certification or similar
• CompTIA A+ certification of similar

Additional details: The selected hire is expected to cover parking costs or work out a reimbursement agreement with their supplier. There is some free street parking in the vicinity, or else onsite parking at a monthly rate of approximately $75/month.

About Beacon Technologies

Are you looking to advance your career in information technology? Beacon Technologies offers career advancement opportunities, extensive training, and excellent benefits including paying for health and dental premiums for salaried employees. In addition to providing interesting opportunities, Beacon Technologies provides that old fashioned, personal touch, so you feel like a part of the Beacon team.

Beacon Technologies, Inc. is an equal employment opportunity employer with a functioning Aff ... It is the policy of Beacon Technologies, Inc. to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin,genetic information, ethnicity, ancestry, disability, medical condition, military and veteran status, or any other characteristic protected by law. Beacon Technologies, Inc. prohibits any such discrimination or harassment.