IT Service Desk Specialist: Windows, AD & Troubleshooting

Charlotte Pipe and Foundry Company; Charlotte (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

Charlotte Pipe and Foundry Company seeks a Technology Support Specialist to assist associates with computers, apps, and mobile tech at the Charlotte admin location with travel to other sites as needed.

The role emphasizes customer service, incident response, and technical troubleshooting. Candidates should have an Associate's degree and relevant IT experience, with Windows/AD expertise and security awareness. On-site work with potential after-hours coverage is involved.

Qualifications

• Associate degree or higher in a relevant field and 1 year IT experience preferred.
• Strong customer service focus with business outcome orientation.
• Proficiency in Windows OS and Active Directory; MS certification preferred.
• A+ certification preferred for hardware maintenance and repair.
• Understanding of TCP/IP, DNS, DHCP, and basic network concepts; Network+ preferred.

Responsibilities

• Provide courteous, timely, professional, and technically proficient customer service to associates.
• Respond to incidents and problems following ITSM processes and procedures.
• Troubleshoot and resolve technical problems through detailed analysis.
• Document steps and resolutions for knowledge base use.
• Configure workstations with standard images and install software per requirements.
• Manage accounts and maintenance for applications and systems.
• Track hardware inventory and office moves for accurate locations.
• Collaborate with security to adhere to system security specs.
• Stay current on technical trends through training and briefings.
• Cover Service Desk for calls and emails as needed.
• Provide basic training on applications and remote access software.
• Identify improvements in computer management and delivery of applications.
• Support disaster recovery tests as required.
• Contribute to IT operations and availability improvements.

Skills

Customer service

IS best practices

Windows & AD proficiency

Networking fundamentals

Effective communication

After-hours availability

Education

Associate's degree (CS/IT/Engineering/Math/Business)

Tools

MS Windows

Active Directory

DNS/DHCP knowledge

Job description

Charlotte Pipe and Foundry Company seeks a Technology Support Specialist to assist associates with computers, apps, and mobile tech at the Charlotte admin location with travel to other sites as needed.

The role emphasizes customer service, incident response, and technical troubleshooting. Candidates should have an Associate's degree and relevant IT experience, with Windows/AD expertise and security awareness. On-site work with potential after-hours coverage is involved.