Desktop Support Engineer: Windows, O365 & IT Asset Mgmt

Georgia Ports Authority; Savannah (GA); On-site; USD 56,000 - 68,000; Full time

Job summary

Georgia Ports Authority seeks a Desktop Support Specialist to install, configure, and maintain PCs and peripheral devices at the Garden City Terminal. You will diagnose hardware issues, manage software licensing, and support Office 365 and mobile device management.

The role supports remote and on-site users, emphasizing safe, efficient IT service delivery. Under IT leadership, you will promote GPA values and participate in safety initiatives.

Qualifications

• Bachelor's degree in Information Technology, Computer Science or related field preferred.
• Experience with Windows desktop support and IT hardware troubleshooting helpful.
• Strong knowledge of TCP/IP networking and Active Directory administration desired.

Responsibilities

• Install, configure and maintain PCs and peripheral equipment to ensure uninterrupted service for GPA personnel and customers.
• Perform diagnostics and resolution of workstation hardware and related IT issues.
• Manage licensing and deployment of enterprise client hardware/software.
• Assist in Office 365 administration and mobile device management.
• Support remote user access and provide onsite/remote desktop support.
• Ensure compliance with GPA IT standards and policies.

Skills

Windows OS proficiency

TCP/IP networking

O365 administration

Customer service & professional comms

Education

Bachelor's degree in Information Technology / Computer Science or related field

Tools

Active Directory

Microsoft Office 365

Mobile Device Management

Job description

Georgia Ports Authority seeks a Desktop Support Specialist to install, configure, and maintain PCs and peripheral devices at the Garden City Terminal. You will diagnose hardware issues, manage software licensing, and support Office 365 and mobile device management.

The role supports remote and on-site users, emphasizing safe, efficient IT service delivery. Under IT leadership, you will promote GPA values and participate in safety initiatives.