4PC- 295 - GA - DBHDD - IT Technical Support Specialist - 767094

4P Consulting Inc.; Atlanta (GA); On-site; USD 50,000 - 70,000; Full time

Job summary

A dynamics-focused company in Milledgeville seeks an IT Technical Support Specialist to enhance operational efficiency through effective IT management. The ideal candidate will possess extensive knowledge of software and hardware troubleshooting, network maintenance, and provide comprehensive training and support for employees, ensuring technology optimally drives productivity. This role is crucial in establishing a robust IT infrastructure.

Qualifications

• Knowledge of troubleshooting MS Office 365, VPN, Adobe, and network security.
• Proficient in troubleshooting end-user devices including desktops, laptops, and peripherals.
• Experience in an Active Directory domain environment.

Responsibilities

• Install, configure, and support all workstation software and hardware.
• Analyze staff needs and boost efficiency with IT solutions.
• Train employees on software usage and troubleshoot technical issues.

Skills

Troubleshooting

Microsoft Office 365

Networking

Active Directory

Technical Support

Job description

IT Technical Support Specialist
*Candidate MUST be local to Milledgeville 31062 area*

This support person will oversee IT systems and assets, assist with upgrades and fixes, and provide training and support as needed. The ideal candidate will have extensive knowledge of computer hardware and software, network maintenance, and industry trends to keep us on the cutting edge. Engaging with employees throughout the company, the IT support person will have an immediate impact on the efficiency of our operations and overall growth.

Objectives of this role

• Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
• Handle business-critical IT tasks and system improvements
• Enable faster and smarter business processes and employee productivity
• Research and evaluate emerging technologies, hardware, and software
• Serve as the subject-matter expert supporting Windows, and widely used software and applications, such as Microsoft and Adobe.

Responsibilities

• Install, configure, and support workstation software, hardware, printers, and phones
• Analyze staff needs, identify vulnerabilities, and boost efficiency and accuracy
• Execute systems and network design, documentation, implementation, testing, and administration, and ensure components meet business needs and work together seamlessly
• Implement applications and software upgrades and troubleshoot any performance issues
• Train employees in using software and hardware, and provide technical support when needed

Required skills and qualifications

Knowledge of troubleshooting MS Office 365, VPN, Adobe, McAfee, LogMeIn, encryption, etc.

· Ability to troubleshoot computer peripheral devices: printers, scanners, MDF, monitors, keyboard, mice etc.

· Experienced in troubleshoot issues on end user computing devices, including desktops, laptops, and Surface Pros.

· History of working in an Active Directory domain environment

· Proficient at software installs and troubleshooting

· Some networking knowledge, along with the ability to troubleshoot network issues from the command line.