Desktop Support Engineer - Windows & ITSM Specialist

Apex Systems; St. Louis (MO); On-site; USD 65,000 - 90,000; Full time

Job summary

Everforth Apex Systems in St. Louis, MO is seeking a Desktop Support Engineer to troubleshoot and resolve endpoint issues, supporting desktop, productivity, payment and mobility solutions. You will work with internal teams, customers and vendors to provide timely help and resolve escalations.

The role requires strong communication, teamwork and analytical skills, with a customer-focused mindset. You will monitor SLAs, document knowledge, and contribute to continuous improvement in a fast-paced

Qualifications

• Strong communication, teamwork and problem-solving skills.
• Customer-focused mindset with ability to troubleshoot and escalate.
• Ability to meet SLAs and document knowledge for future issues.

Responsibilities

• Troubleshoot desktop and endpoint issues and escalate when needed.
• Collaborate with internal teams, customers and vendors.
• Review operational data to identify trends and recurring issues.
• Create knowledge documentation from investigations and support work.
• Support Windows OS, printing, and endpoint productivity solutions.

Tools

ServiceNow

Remedy

SolarWinds

Active Directory

Windows Server

PowerShell

Jira

Splunk

Job description

Everforth Apex Systems in St. Louis, MO is seeking a Desktop Support Engineer to troubleshoot and resolve endpoint issues, supporting desktop, productivity, payment and mobility solutions. You will work with internal teams, customers and vendors to provide timely help and resolve escalations.

The role requires strong communication, teamwork and analytical skills, with a customer-focused mindset. You will monitor SLAs, document knowledge, and contribute to continuous improvement in a fast-paced