Desktop Support Engineer job at Everforth in US National

Everforth Co., Ltd.; United States; Remote; USD 50,000 - 63,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K with company match

HSA

EAP (counseling)

Employee discounts

Job summary

Everforth Apex is seeking a Desktop Support Engineer for a contract role based in the United States. The engineer will support endpoint technology including desktop devices, productivity software, and mobility solutions, with strong emphasis on customer service and incident resolution.

You will troubleshoot, escalate, and analyze data to spot recurring issues and trends, sharing insights to drive continuous improvement.

Qualifications

• Must have strong communication and teamwork skills.
• Ability to troubleshoot and resolve complex issues.
• Experience supporting Windows OS and related printing/printing server tech.
• Proficiency with Office 365 (cloud/on-premises).
• Experience with ITSM tools (ServiceNow/Remedy/SolarWinds) and ticketing.
• Excellent written and verbal communication, time management, and documentation.

Responsibilities

• Troubleshoot issues, handle escalations, review operational data for trends.
• Share insights to drive continuous improvement.
• Collaborate with internal teams, customers and vendors to support endpoint technology.
• Work independently and in teams on desktop, productivity, payment and mobility solutions.

Skills

Strong communication

Teamwork

Problem-solving

Analytical skills

Windows OS knowledge

Troubleshooting

Education

Bachelor's degree or equivalent in CS/IS/related

Tools

Office 365

Active Directory

Windows Print & Print Server

ServiceNow

Remedy

SolarWinds

Cisco AnyConnect

Splunk

Jira

Job description

Desktop Support Engineer

Location: United States

Employee Type: Contract

Remote: Yes

Job#: 3057844

Job Description:

In this role, youll need strong communication, teamwork, problem-solving and analytical skills, along with a customer-focused mindset. Youll troubleshoot issues, handle escalations and review operational data to spot recurring issues and trends. Youll also share insights that drive continuous improvement. Youll work both on your own and as part of a team, partnering with internal teams, customers and vendors to support endpoint technology, including desktop, productivity, payment and mobility solutions.

Desktop Support Engineer in St. Louis, MO

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyMarked’s Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Required

• Commitment to building security into all decisions and daily work
• Strong knowledge of supporting the Windows operating system
• Working knowledge of Windows Print, Windows Print Server and thin clients
• Experience with Microsoft Office 365 in cloud and on-premises environments
• Experience with IT service management tools (e.g., ServiceNow, Remedy, SolarWinds)
• Professional written and verbal communication skills
• Organized, thorough and detail-oriented, with strong time management skills
• Proven technical writing skills
• Ability to thrive in a fast-paced, high-demand environment
• Investigate, diagnose and resolve complex issues that dont have known solutions
• Create and publish knowledge documentation from investigation and support work for future use
• Use your own technical expertise, help from senior engineers, knowledge resources and internal tools to find the best fix for customer issues
• Meet service level agreements (SLAs) to manage customer expectations and quality standards

Preferred

• Bachelors degree in Computer Science, Computer Information Systems, Management Information Systems or equivalent experience
• General understanding of Active Directory (GPO, OU, Groups) and Windows Server
• Scripting knowledge (e.g., command line, PowerShell)
• General knowledge of Windows App and Azure Virtual Desktop (AVD)
• General understanding of Android and macOS
• Experience with Cisco AnyConnect
• Splunk experience
• Working knowledge of Agile methodology using Jira
• Task automation and process improvement experience
• Ability to use data analytics to find trends and areas to improve
• Ability to interpret data and build effective dashboards and reports

Everforth Apex Benefits Overview:

Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.

Everforth Apex Systems is an equal opportunity employer.

We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

Pay Range: $36 - $46 per hour