Remote Desktop Support Engineer

Everforth Co., Ltd.

United States

Remote

USD 50,000 - 63,000

Full time

21 hours ago

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Benefits offered by this job

Medical

Dental

Vision

401K with company match

HSA

EAP (counseling)

Employee discounts

Job summary

Everforth Apex is seeking a Desktop Support Engineer for a contract role based in the United States. The engineer will support endpoint technology including desktop devices, productivity software, and mobility solutions, with strong emphasis on customer service and incident resolution.

You will troubleshoot, escalate, and analyze data to spot recurring issues and trends, sharing insights to drive continuous improvement.

Qualifications

Must have strong communication and teamwork skills.
Ability to troubleshoot and resolve complex issues.
Experience supporting Windows OS and related printing/printing server tech.
Proficiency with Office 365 (cloud/on-premises).
Experience with ITSM tools (ServiceNow/Remedy/SolarWinds) and ticketing.
Excellent written and verbal communication, time management, and documentation.

Responsibilities

Troubleshoot issues, handle escalations, review operational data for trends.
Share insights to drive continuous improvement.
Collaborate with internal teams, customers and vendors to support endpoint technology.
Work independently and in teams on desktop, productivity, payment and mobility solutions.