Desktop Support Engineer — Windows & IT Helpdesk Pro

The CORE Institute; Phoenix (AZ); On-site; USD 48,000 - 64,000; Full time

Job summary

The CORE Institute in Phoenix, AZ is seeking an IT/Desktop Support professional to install, configure, maintain, and troubleshoot Windows-based computers and peripherals, and to support business applications.

The role involves assisting with security incident response under guidance, helping design desktop and network solutions, maintaining asset inventories, and delivering user-friendly documentation and training to healthcare staff while upholding confidentiality and high customer satisfaction.

Qualifications

• 1–2 years of IT/Desktop Support experience.
• Proficient with all Windows operating systems.
• Healthcare IT experience is preferred.

Responsibilities

• Provide desktop support for Windows PCs and peripherals.
• Install, maintain, and troubleshoot business applications.
• Assist in responding to and mitigating security incidents under guidance.
• Assist with design of desktop applications and network solutions.
• Create user documentation and maintain asset inventory.

Skills

Organizing tasks

Customer service

Problem solving

Safety practices

Education

High school diploma/GED or equivalent working knowledge preferred

Job description

The CORE Institute in Phoenix, AZ is seeking an IT/Desktop Support professional to install, configure, maintain, and troubleshoot Windows-based computers and peripherals, and to support business applications.

The role involves assisting with security incident response under guidance, helping design desktop and network solutions, maintaining asset inventories, and delivering user-friendly documentation and training to healthcare staff while upholding confidentiality and high customer satisfaction.