On-Site Executive Desktop Support Engineer

Phoenix Staff, Inc.; Las Vegas (NV); On-site; USD 60,000 - 80,000; Full time

Job summary

Phoenix Staff, Inc. is seeking a Help Desk Engineer - Desktop Support to provide on-site IT support in Las Vegas. You will assist a range of users including executives, troubleshoot desktops, laptops, mobile devices, and Microsoft 365 apps in an on-site training center environment.

The role emphasizes strong communication, discretion, and customer service. You will shadow an experienced engineer through year-end and gain hands-on exposure to Windows, macOS, Intune, Entra ID, and remote-support

Qualifications

• 3+ years of experience in help desk, desktop support, or a similar end-user technical support role.
• Demonstrated ability to support C-level executives and senior leaders with professionalism, discretion, responsiveness, and strong customer service.
• Strong verbal and written communication skills with the ability to translate technical concepts into clear, user-friendly language.
• Hands-on experience supporting Windows 11 and macOS environments.
• Experience with Microsoft 365, Microsoft Intune, Entra ID (Azure AD), and multi-factor authentication.
• Experience configuring and troubleshooting computers, mobile devices, and iPhones.
• Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, VPN, and Wi-Fi.

Responsibilities

• Provide responsive, professional technical support to employees, executives, and senior leadership.
• Troubleshoot desktop, laptop, mobile device, account, email, authentication, MFA, VPN, Wi-Fi, network, and printer issues.
• Configure, deploy, troubleshoot, re-image, upgrade, and replace Windows and macOS computers.
• Set up and support monitors, docking stations, printers, conference room equipment, video conferencing systems, and other office technology.
• Configure and support company-issued iPhones and manage devices using Microsoft Intune.
• Support Microsoft 365 applications, including Outlook, Word, Excel, PowerPoint, Teams, and OneDrive.
• Assist with Microsoft 365 accounts, licensing, device enrollment, policies, Entra ID (Azure AD), and MFA.
• Troubleshoot specialized applications, including Maestro PMS, Daylight, and Scala digital signage.
• Provide remote technical support using ScreenConnect.
• Coordinate with external vendors and service providers when issues require additional technical expertise.
• Document incidents, troubleshooting steps, and resolutions accurately within the IT ticketing system.
• Develop and maintain knowledge-base documentation for common technical issues.
• Identify recurring problems and recommend opportunities for long-term resolution or process improvement.
• Communicate technical information clearly and professionally to both technical and non-technical users while maintaining appropriate confidentiality.

Skills

3+ years of experience in help desk

Support C-level executives and senior\

Tools

ScreenConnect

Maestro PMS

Daylight

Scala

Microsoft Intune

Entra ID (Azure AD)

Job description

Phoenix Staff, Inc. is seeking a Help Desk Engineer - Desktop Support to provide on-site IT support in Las Vegas. You will assist a range of users including executives, troubleshoot desktops, laptops, mobile devices, and Microsoft 365 apps in an on-site training center environment.

The role emphasizes strong communication, discretion, and customer service. You will shadow an experienced engineer through year-end and gain hands-on exposure to Windows, macOS, Intune, Entra ID, and remote-support