Desktop Support Pro — Enterprise IT Champion

Infracore; San Diego (CA); On-site; USD 52,000 - 68,000; Full time

Job summary

Infracore in San Diego, CA is seeking a Desktop Support Specialist to serve as the company’s first responder for end-user IT challenges, delivering personalized service and rapid problem resolution.

You will work with the IT team to triage issues, support MS365 apps, printers, and network connectivity, and maintain effective documentation while upholding security practices.

This role emphasizes clear communication, accuracy, and prioritization in a fast-paced, customer-focused environment.

Qualifications

• 1+ years of relevant IT support experience in an enterprise environment.
• Hands-on experience with Active Directory and common Microsoft 365 services.
• Understanding of cybersecurity basics, MFA, PKI, and data protection.

Responsibilities

• Provide first-line desktop support for end-user IT issues and requests.
• Troubleshoot MS365, printers, scanners, and basic network problems.
• Manage and triage support tickets per standards and SLAs.
• Maintain accurate documentation and communicate status to users.
• Escalate complex issues and mentor teammates as needed.

Skills

Active Directory Knowledge

Microsoft 365 Ecosystem

Cybersecurity Awareness

DNS/TCP/IP Networking

IT Ticketing System Experience

Customer Service & Communication

Education

High School Diploma or GED

Tools

MS365 Suite

Networking Tools

Job description

Infracore in San Diego, CA is seeking a Desktop Support Specialist to serve as the company’s first responder for end-user IT challenges, delivering personalized service and rapid problem resolution.

You will work with the IT team to triage issues, support MS365 apps, printers, and network connectivity, and maintain effective documentation while upholding security practices.

This role emphasizes clear communication, accuracy, and prioritization in a fast-paced, customer-focused environment.