Senior IT Desktop Support Engineer (Onsite)

Family Residences and Essential Enterprises, Inc.; Bethpage (NY); On-site; USD 63,000 - 77,000; Full time

Job summary

Family Residences and Essential Enterprises, Inc. is seeking a Sr Desktop Support Specialist to support day-to-day IT operations and help grow FREE’s service offerings.

The role covers desktops, thin clients, printers, and peripherals, with in-house troubleshooting and end-user assistance. You will install, diagnose, repair, and upgrade hardware while ensuring optimal workstation performance, and provide Windows 10/11, Office 365, and Active Directory support while collaborating with IT teams on

Qualifications

• Associate’s degree in computer science or IT required.
• Minimum of five years' end-user support experience in an office setting.
• Current certifications such as CompTIA A+, MD-102, or Network+ preferred.

Responsibilities

• On-site analysis, diagnosis, and resolution of desktop problems for end-users, with corrective actions.
• Provide technical assistance for Windows OS and workstation applications.
• Support basic network/infrastructure issues and escalate when needed.
• Create/test/deploy images for cloning hardware platforms.
• Use Active Directory to manage user accounts and groups.
• Install/configure/troubleshoot printers, scanners, and peripherals.

Skills

Windows OS knowledge

Desktop hardware troubleshooting

Active Directory administration

Documentation & SOPs

Communication skills

Time management

Education

Associate’s degree in computer science or IT

Tools

CompTIA A+

Microsoft MD-102: Endpoint Administrator

CompTIA Network+

Job description

Family Residences and Essential Enterprises, Inc. is seeking a Sr Desktop Support Specialist to support day-to-day IT operations and help grow FREE’s service offerings.

The role covers desktops, thin clients, printers, and peripherals, with in-house troubleshooting and end-user assistance. You will install, diagnose, repair, and upgrade hardware while ensuring optimal workstation performance, and provide Windows 10/11, Office 365, and Active Directory support while collaborating with IT teams on