Desktop Support Engineer – Tier 1/2, Imaging & Endpoints

City of Philadelphia; Philadelphia (Philadelphia County); On-site; USD 65,000 - 74,907; Full time

Benefits offered by this job

25% tuition discount program

Comprehensive health coverage

Paid vacation and sick leave

Generous retirement savings options

Job summary

City of Philadelphia seeks a Desktop Support specialist to provide tier 1 and 2 support. Responsibilities include troubleshooting Windows systems, creating incident tickets, and documenting support requests. Applicants should have at least 2 years of experience and an A+ certification, with a salary range of $65,000 to $74,907. We offer competitive health coverage and a generous retirement savings program.

Qualifications

• Minimum 2 years of experience in a Desktop Support role.
• Must have a valid PA Driver’s License and ability to lift 50 lbs.
• Troubleshoot problems with Windows operating systems and printers.

Responsibilities

• Provide tier 1 and 2 support to customers.
• Create and deploy images for laptops and desktops.
• Respond to end user inquiries by phone, email, chat.

Skills

A+ Certification

Excellent communication skills

Ability to work independently and as a team

Excellent interpersonal skills

Ability to learn new technologies quickly

Education

High School Diploma or GED

Microsoft Certified Professional (MCP)

Associate Degree in Information Technology

Tools

Windows operating systems

MS Office

Remote Desktop software

VPN Software

Job description

City of Philadelphia seeks a Desktop Support specialist to provide tier 1 and 2 support. Responsibilities include troubleshooting Windows systems, creating incident tickets, and documenting support requests. Applicants should have at least 2 years of experience and an A+ certification, with a salary range of $65,000 to $74,907. We offer competitive health coverage and a generous retirement savings program.