Tier 2/3 IT Desktop Support Specialist

Drexel University; Philadelphia (Philadelphia County); On-site; USD 45,330 - 68,000; Full time

Job summary

Drexel University’s University City campus in Philadelphia seeks an IT Desktop Support Specialist to deliver on-site and remote assistance for faculty, staff, and students. You will handle Tier 2/3 support, imaging, deployment, and lifecycle management while ensuring security and policy compliance across Windows and macOS environments.

The role emphasizes planning, coordinating technology installations, maintaining asset inventories, and managing software licenses.

Qualifications

• Associate's Degree or two-year college equivalent.
• 1–2 years of experience.

Responsibilities

• Provide on-site (Tier 2/3) technical support for faculty, staff and students.
• Assist in desktop and laptop imaging, deployment and lifecycle management.
• Manage hardware and software inventory and licensing needs.
• Ensure systems adhere to institutional standards and security requirements.

Skills

Desktop support

Windows

macOS

Security tools

Imaging & deployment

Education

Associate's Degree or 2-year program

Tools

Software licensing

Inventory management

Job description

Drexel University’s University City campus in Philadelphia seeks an IT Desktop Support Specialist to deliver on-site and remote assistance for faculty, staff, and students. You will handle Tier 2/3 support, imaging, deployment, and lifecycle management while ensuring security and policy compliance across Windows and macOS environments.

The role emphasizes planning, coordinating technology installations, maintaining asset inventories, and managing software licenses.