Desktop Support Technician Tier 1: End-User Help & Training

Compunnel, Inc.; San Antonio (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

A technology support company in San Antonio is seeking a Desktop Support Technician (Tier 1) to provide maintenance and support for client desktop and laptop computers. Responsibilities include troubleshooting technical issues, training users, and configuring hardware. Ideal candidates will have an Associate Degree in a related field and experience with PC hardware and Microsoft Office. Strong communication and problem-solving skills are essential. A rotating schedule may be required.

Qualifications

• Hands-on experience with PCs and related hardware.
• Ability to adapt to evolving client needs and technology updates.
• Willingness to work rotating schedules for continuous support.

Responsibilities

• Unpack and configure new hardware.
• Provide end-user training on device use and software.
• Fully document user interactions in the ticketing system.

Skills

Analytical skills

Problem-solving skills

Time management

Customer service

Communication skills

Education

Associate Degree in Computer Maintenance Technology or related field

Tools

Microsoft Office Suite

Windows Active Directory

Job description

A technology support company in San Antonio is seeking a Desktop Support Technician (Tier 1) to provide maintenance and support for client desktop and laptop computers. Responsibilities include troubleshooting technical issues, training users, and configuring hardware. Ideal candidates will have an Associate Degree in a related field and experience with PC hardware and Microsoft Office. Strong communication and problem-solving skills are essential. A rotating schedule may be required.