Desktop Support Specialist - Windows & Mac, ITIL

Info-Ways; Collegeville (PA); On-site; USD 50,000 - 65,000; Full time

Job summary

A technology service provider is looking for a Desktop Support professional located in Collegeville, PA. This full-time position requires extensive experience with Windows, Mac, and Landesk, along with strong client-facing skills. You'll manage service operations, ensure customer satisfaction, and collaborate with teams to enhance support processes. Ideal candidates should be adaptable in a fast-paced environment and have experience with ITIL standards and service management.

Qualifications

• Experience with Windows, Mac, printers, and Landesk.
• Client-facing experience and ability to work in a fast-paced environment.
• Experience with ITIL processes and service management.

Responsibilities

• Ensure end user provisioning within agreed time and quality.
• Manage overall operations to improve service standards.
• Proactive monitoring of customer service and infrastructure.

Skills

Windows

Mac

Printers

Landesk

Client-facing experience

ITIL processes

Job description

A technology service provider is looking for a Desktop Support professional located in Collegeville, PA. This full-time position requires extensive experience with Windows, Mac, and Landesk, along with strong client-facing skills. You'll manage service operations, ensure customer satisfaction, and collaborate with teams to enhance support processes. Ideal candidates should be adaptable in a fast-paced environment and have experience with ITIL standards and service management.