Senior IT Onsite Desktop Support Technician (Tier 2)

KBR Careers

Arlington (VA)

On-site

USD 65,000 - 95,000

Full time

5 days ago

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Job summary

KBR Careers in Arlington, VA seeks a Senior IT Customer Support Technician to provide Tier 2 desktop and deskside support for Windows 11 devices, software, and peripherals. You will be the on-site contact for deployments, incidents, and asset lifecycle activities.

You will image and configure equipment, maintain asset records in ITSM (ServiceNow), troubleshoot hardware, network and software issues, assist with onboarding and device refresh programs, and contribute to knowledge bases.

Qualifications

2+ years of desktop/deskside support in a corporate environment.
Experience supporting Windows environments, endpoint hardware, and enterprise apps.
Experience using ServiceNow or similar ITSM platform.
Ability to lift and move IT equipment and travel locally.

Responsibilities

Provide Tier 2 desktop and deskside support for laptops, desktops, printers, and mobile devices.
Troubleshoot Windows 11, M365, Teams, authentication, and end-user apps.
Image, configure, deploy, and replace end-user computing equipment.
Maintain asset records and tracking in ITSM.
Perform hardware diagnostics and coordinate warranty/repairs.
Support onboarding, device refresh, data migrations, and recovery.
Assist with conference room tech and collaboration tools.
Document incidents, requests, and knowledge base content.
Participate in on-call, after-hours, and local site support.