Desktop Support Engineer (Level I/II) - PC/Mac/Printer

Lincoln IT; United States; On-site; USD 45,000 - 66,000; Full time

Job summary

Lincoln Computer Services is seeking a full-time Level I/II Desktop Support Engineer with 2–3 years of hands-on experience in PC, Mac, and printer break/fix. The role involves on-site remediation, installations of software, updates, and service packs for clients.

Ideal candidates will have strong knowledge of MAC and Windows operating systems, the ability to troubleshoot across diverse technologies, and excellent communication skills. Cisco Phone knowledge and certifications are a plus.

Qualifications

• Knowledge of MAC and Windows operating systems and desktop applications.
• Experience with installing, configuring, and administering a broad range of technologies.
• Reliable, who can work with little to no supervision.
• Excellent written and verbal communication skills.
• Knowledge of Cisco Phone Systems a plus.
• Certifications a plus.

Responsibilities

• Provide phone support and on-site remediation for workstation issues.
• Troubleshooting and resolving customer system problems across a broad range of technologies.
• Provide onsite installations of new software and upgrades.
• Provide installation of service packs and security updates.
• Provide onsite support and installations to clients.
• Provide desktop support including analyzing and resolving end-user issues.
• Provide printer troubleshooting.

Skills

Mac OS

Windows OS

Desktop apps

System installation

Communication

Cisco Phone

Certifications

Job description

Lincoln Computer Services is seeking a full-time Level I/II Desktop Support Engineer with 2–3 years of hands-on experience in PC, Mac, and printer break/fix. The role involves on-site remediation, installations of software, updates, and service packs for clients.

Ideal candidates will have strong knowledge of MAC and Windows operating systems, the ability to troubleshoot across diverse technologies, and excellent communication skills. Cisco Phone knowledge and certifications are a plus.