Contract Network Technician — Deployments & On-Call Support

Delphi-US, LLC - Peacemakers in the Talent War; Boston (MA); On-site; USD 40,000 - 60,000; Full time

Job summary

A national IT services firm is seeking a Network Technician in Boston, MA. The successful candidate will provide technical support, install and troubleshoot personal computing equipment, and participate in hardware deployments. Ideal applicants should have at least a year of customer service experience and strong problem-solving skills. This role offers the opportunity to work with a dedicated team in a dynamic environment focused on delivering superior customer service.

Qualifications

• One year of experience in a customer service role.
• Hands-on experience with installation and troubleshooting of personal computers.
• Technical certifications are a plus.

Responsibilities

• Provide break/fix technical support for networked and stand-alone equipment.
• Document work performed within the service management software.
• Participate in large hardware deployments and operating system rollouts.

Skills

Customer service experience

Installation and troubleshooting of personal computers

Strong analytical and problem-solving skills

Interpersonal and communication skills

Knowledge of networking concepts

General knowledge of operating systems

Job description

A national IT services firm is seeking a Network Technician in Boston, MA. The successful candidate will provide technical support, install and troubleshoot personal computing equipment, and participate in hardware deployments. Ideal applicants should have at least a year of customer service experience and strong problem-solving skills. This role offers the opportunity to work with a dedicated team in a dynamic environment focused on delivering superior customer service.