Desktop Support Engineer - Hardware, OS & VIP Incident Expert

Realign Llc; Morristown (NJ); On-site; USD 50,000 - 75,000; Full time

Job summary

Realign Llc is seeking a motivated Desktop Support Analyst in Morristown, NJ. The role focuses on hands-on hardware and software support for end users, including imaging, provisioning, and incident resolution across laptops, desktops and mobile devices.

The ideal candidate will handle requests via ServiceNow, provide second-line investigation, and communicate progress to clients while ensuring timely ticket closure and adherence to IT policies.

Qualifications

• Experience with desktop/laptop hardware and software troubleshooting.
• Strong knowledge of Windows 10/7 and MS Office.
• Experience with Mac OS and peripheral devices (printers, scanners).
• Familiarity with ServiceNow ticketing system and incident management.
• Proven ability to perform hardware imaging, provisioning and IMAC tasks.
• Ability to communicate incident progress and escalate when needed.

Responsibilities

• Perform staging of PCs and IMAC for end users.
• Troubleshoot and resolve PC incidents and VIP requests.
• Log incident details and maintain updated tickets per process.
• Coordinate with clients, IT teams and third‑party providers.
• Asset management and spare part inventory control; device disposal as needed.
• Liaise with vendors for hardware break/fix and logistics management.

Skills

Desktop hardware

Hardware/Software troubleshooting

Windows 10/7

Mac OS

ServiceNow

IMAC provisioning

VIP incident handling

Peripherals support

Asset management

Ticketing & incident updates

Job description

Realign Llc is seeking a motivated Desktop Support Analyst in Morristown, NJ. The role focuses on hands-on hardware and software support for end users, including imaging, provisioning, and incident resolution across laptops, desktops and mobile devices.

The ideal candidate will handle requests via ServiceNow, provide second-line investigation, and communicate progress to clients while ensuring timely ticket closure and adherence to IT policies.