Remote & On-Site IS Support Analyst

UC San Diego

San Diego (CA)

Hybrid

USD 68,000 - 109,000

Full time

3 days ago

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Job summary

UC San Diego is seeking a Customer Support Services Analyst to join the Information Services team. The role provides a mix of on-site and remote support for hardware, software, and network issues, ensuring end-users receive timely, effective assistance whether in the office or working remotely.

You will handle high volumes of tickets, deliver one-on-one training, contribute to knowledge base articles, and coordinate with software developers and system administrators to resolve complex issues and

Qualifications

Six years of related experience, or a Bachelor's degree in related area plus two years of related experience/training.
Experience with hardware and software troubleshooting and diagnostics.
Experience with networking protocols such as DHCP, TCP/IP.
Ability to create technical documentation for complex processes and applications.

Responsibilities

Serve as the first point of contact for IS support requests with strong customer service.
Assist users with navigating and troubleshooting software and hardware.
Prioritize and manage a high volume of support tickets.
Provide comprehensive technical support for hardware, software, and network issues.
Configure, install, and maintain computer systems and applications.
Provide one-on-one training to end-users and contribute to knowledge base articles.
Collaborate with IT teams to resolve complex issues and escalate when needed.