Hybrid IT Support & Service Desk Analyst

University of California San Diego

San Diego (CA)

On-site

USD 44,000 - 72,000

Full time

4 days ago

Be an early applicant

Application generator

An application made for this job — a tailored resume and cover letter that speak straight to the posting.

Get past ATS filters

Job summary

UC San Diego Health is seeking a Customer Support Services Analyst to deliver high-quality support for hardware and software across on-site and remote environments. You will handle a high volume of requests, troubleshoot desktops, laptops, and mobile devices, and provide escalation-ready documentation to empower end-users and staff.

The role requires a six-year related experience or a bachelor’s degree with two years of related work, plus strong communication and teamwork skills to collaborate

Qualifications

Six years of related experience or a bachelor’s degree plus two years.
Experience in escalated, broad technical support for hardware and software.
Knowledge of networking protocols such as DHCP, TCP/IP.
Ability to configure and support desktop, laptop, and mobile devices.
Strong documentation skills.

Responsibilities

Serve as first point of contact for IS support requests with strong customer service.
Troubleshoot hardware, software, and network issues across desktop and mobile devices.
Provide on-site and remote support for end users.
Create and maintain technical documentation and KB articles.
Collaborate with IT teams to resolve complex issues.

Skills

Customer service

Technical support

Ticketing system

Desktops & laptops

Networking basics

Documentation

Interpersonal skills

Education

Bachelor’s degree in related area

Tools

Windows OS

Enterprise apps

Remote support tools

Job description

The role requires a six-year related experience or a bachelor’s degree with two years of related work, plus strong communication and teamwork skills to collaborate

Get your free, confidential resume review.

or drag and drop your file here.