Desktop Support Engineer — Data Center & End-User Ops

Averro; South San Francisco (CA); Hybrid; USD 34,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k

Sick leave

Employee assistance program

PTO & holidays

Legal insurance

Job summary

Averro is hiring two Desktop Support Engineers for a short-term augmented engagement in South San Francisco, CA. The role splits time between the client’s office and a San Francisco colocation facility, supporting end users, workstations, servers, and data center infrastructure.

The ideal candidate follows documented procedures, is dependable, detail-oriented, and can work in a busy data center environment. Because the systems contain CUI, U.S. citizenship is required.

Qualifications

• Hands-on desktop support including imaging and domain joins.
• Experience with AD DNS and group membership management.
• Experience installing and replacing server/PC hardware components.
• Familiar with ticketing systems like Jira and documenting changes.

Responsibilities

• Provide desktop and end-user support, including MS 365 basics and mobile devices.
• Image systems, join domains, and deploy applications with imaging tools.
• Create DNS records, manage AD groups, and configure IPs on iDRAC.
• Rack and connect systems in colocation facility and maintain DCIM records.
• Track work in Jira and follow SOPs.

Skills

Imaging and deployment

Active Directory management

Jira ticketing

Hardware installation

Networking basics

Tools

MDT

PDQ Deploy

NetZoom

Job description

Averro is hiring two Desktop Support Engineers for a short-term augmented engagement in South San Francisco, CA. The role splits time between the client’s office and a San Francisco colocation facility, supporting end users, workstations, servers, and data center infrastructure.

The ideal candidate follows documented procedures, is dependable, detail-oriented, and can work in a busy data center environment. Because the systems contain CUI, U.S. citizenship is required.