Desktop Support Engineer

Averro; South San Francisco (CA); Hybrid; USD 34,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k

Sick leave

Employee assistance program

PTO & holidays

Legal insurance

Job summary

Averro is hiring two Desktop Support Engineers for a short-term augmented engagement in South San Francisco, CA. The role splits time between the client’s office and a San Francisco colocation facility, supporting end users, workstations, servers, and data center infrastructure.

The ideal candidate follows documented procedures, is dependable, detail-oriented, and can work in a busy data center environment. Because the systems contain CUI, U.S. citizenship is required.

Qualifications

• Hands-on desktop support including imaging and domain joins.
• Experience with AD DNS and group membership management.
• Experience installing and replacing server/PC hardware components.
• Familiar with ticketing systems like Jira and documenting changes.

Responsibilities

• Provide desktop and end-user support, including MS 365 basics and mobile devices.
• Image systems, join domains, and deploy applications with imaging tools.
• Create DNS records, manage AD groups, and configure IPs on iDRAC.
• Rack and connect systems in colocation facility and maintain DCIM records.
• Track work in Jira and follow SOPs.

Skills

Imaging and deployment

Active Directory management

Jira ticketing

Hardware installation

Networking basics

Tools

MDT

PDQ Deploy

NetZoom

Job description

Benefits Medical, Dental, and Vision insurance, 401k, sick leave, and employee assistance program. Depending on your package selection, Averro offers PTO, paid holidays, and legal insurance.

Role & Responsibilities

Averro is seeking two Desktop Support Engineers for a short-term augmented support engagement with a growing technology client in South San Francisco, CA. This hands‑on role splits time between the client’s office and a SanFrancisco colocation facility, supporting end users, workstations, servers, and data center infrastructure. The ideal candidate is dependable, detail‑oriented, comfortable in a busy data center environment, and follows documented procedures. Because the systems and colocation facility contain Controlled Unclassified Information (CUI), U.S. citizenship is required.

• Provide desktop and end‑user support, including basic network and PC troubleshooting, Microsoft365 (Outlook and OneDrive) support, and mobile device support for Android andiOS
• Image systems using MDT or a similar imaging tool, join systems to the domain, and deploy applications with tools such as PDQ Deploy (imaging training provided)
• Create DNS records in Active Directory DNS and add or remove users from Active Directory groups
• Install and replace computer components, including CPU, RAM, GPU, hard drives, NVMe drives, and power supplies
• Rack and connect systems in the colocation facility: identify switch ports, connect systems to the network and KVM, trace cables, and configure static IP addresses on out-of-band management cards such as iDRAC
• Update the DCIM tool (NetZoom), document changes, and keep the parts inventory current
• Track work in a ticketing system such as Jira, documenting progress clearly, and follow established SOPs

Essential Qualifications

• Hands‑on experience with desktop support, including imaging, domain joins, and application deployment (MDT, PDQ Deploy, or similar)
• Working knowledge of Active Directory, AD DNS, and group membership management
• Experience installing and replacing server and PC hardware components
• Ability to identify switch ports, connect systems, trace cables, and connect systems to a KVM
• Experience configuring static IPs on out-of-band management cards such as iDRAC
• Experience supporting Microsoft365 (Outlook and OneDrive) and mobile devices (Android andiOS)
• Experience with a ticketing system such as Jira and the ability to document work clearly
• Ability to follow SOPs and keep accurate records of changes and parts inventory
• Comfortable working in a loud colocation environment with hearing protection, able to climb a 6‑foot ladder to reach top‑of‑rack equipment, and able to drive between SanFrancisco and South SanFrancisco

Bonus Qualifications

• Experience configuring Power Distribution Units (PDUs)
• Experience with a DCIM tool such as NetZoom
• Experience with KVM switches
• Experience installing, organizing, and documenting wiring closets and server rooms

Why Averro?

Averro is a Veteran‑Owned organization dedicated to delivering innovative talent solutions, business consulting, and technology services that propel businesses and careers forward. We live by our ethos: Be Curious | Build Trust | Empower Each Other. These values show in our commitment to client satisfaction, timely support, and unmatched consultant care. Our Aim – Your Ascent. Averro is an equal opportunity employer, and we are committed to diversity, equity, and inclusion in the workplace. All qualified applicants will receive consideration for employment, regardless of criminal histories, consistent with legal obligations. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

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